Assistant Site Manager

Job Overview

An Assistant Manager is responsible to Assists the Office Manager in overseeing the daily operations in one specific location, including the front, back end and procedure room.

Essential Functions

• Assists with and may have responsibility for the hiring process, new employee integration, performance management, and employee development of the front office/desk and non-provider clinical team.
• Manages the work schedule of staff and providers.
• Assists in analyzing all reports (focusing on OKRs), in identifying trends, and in developing and implementing the corrective action plans.
• Maintains and organizes all filing and patient record systems.
• Maintains and organizes all inventories of items (both front office and clinical areas) required to operate; places orders as needed.
• Ensures facility compliance with applicable laws and regulations; reports issues (disrepair, ADA, etc.) ensuring timely resolution.
• Addresses and resolves billing inquiries from patients.
• Follows-up with providers on coding related inquiries and ensures completion/resolution.
• Resolves complex complaints/concerns raised by the patients.
• Assists the Office Manager in preparing for accreditation and other inspections.
• Acts as a back-up for roles supervised and for own manager

Qualifications

• High school diploma required; Bachelor's Degree preferred
• Four (4) or more years of experience in front office experience in a medical practice, with at least 2 years in a supervisory or managerial role or equivalent experience
• Proficiency in EMR systems, MDLand is a plus
• Bilingual (English and Mandarin Chinese)
• Excellent verbal and interpersonal communication skills
• Adept at building relationships
• Customer service orientation
• Highly proficient in training and mentoring
• Leads by example and with integrity

Benefits We Offer

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

About the Role

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County.

Why Join Rendr?

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Schedule

(TBD)

Pay

(TBD)

Skills

• High school diploma required; Bachelor's Degree preferred
• Four (4) or more years of experience in front office experience in a medical practice, with at least 2 years in a supervisory or managerial role or equivalent experience
• Proficiency in EMR systems, MDLand is a plus
• Bilingual (English and Mandarin Chinese)
• Excellent verbal and interpersonal communication skills
• Adept at building relationships
• Customer service orientation
• Highly proficient in training and mentoring
• Leads by example and with integrity

Benefits

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.