Assistant Showroom Manager

About the role

As a Lovesac Assistant Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space!

If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary, and want to inspire a team to do the same – join our Lovesac Retail Team!

Responsibilities

• Actively engage with customers using our Lovesac selling techniques.
• Demonstrate in-depth knowledge of Lovesac products and services and effectively demo, assist, and educate customers as well as support your team of Associates with product knowledge and demonstration skills.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as support your team of Associates to be effective in this same process.
• Foster long-term relationships and brand loyalty through consistent, exceptional service.
• Conduct customer outreach using company provided tools and communication methods.
• Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
• Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs.
• Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
• Perform other duties as assigned by Management.

Qualifications

• 18 years of age or older.
• A High-School Diploma or equivalent.
• Minimum of 1 year of management experience in a retail or customer service environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.

Skills

• Excellent communication skills and ability to manage conflict in a reasonable, non-confrontational manner.
• Ability to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor.

Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Pay

Our Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Schedule

This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.