Assistant Shop Manager - San Ramon, CA

Key Responsibilities

• Aid in leadership by providing effective guidance to the retail team.
• Foster a positive environment focused on both sales and customer service.
• Set and achieve daily, monthly, and annual sales targets.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Aid in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Aid in recruitment efforts by identifying and recommending qualified candidates for employment.
• Affirm compliance with company policies, procedures, ethical standards, and safety protocols.
• Aid in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Aid in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Affirm compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Aid in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Perform other duties as assigned.

Minimum Qualifications

• Minimum 1 year of retail management experience.
• Possess proven success in developing, motivating, training, and coaching employees.
• Display excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Show the ability to follow, as well as implement and enforce, company policies and procedures.
• Show strong work performance.
• Possess proven ability to grow the business by seeking sales opportunities and developing a sales-driven team.
• Show proven ability to learn new technologies quickly and manage change efficiently, proactively, and in a positive manner.
• Show physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift, and lifting up to 25 pounds frequently.
• Show flexibility in working hours, including weekends and holidays.

Location: Magnolia Square

The pay rate for this position is $24.87 per hour.