Assistant Shop Manager

About the role

As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health. The money raised from our charity shops funds Mind's vital mental health support services, helping the 1 in 4 of us that experience a mental health problem in their lifetime.

You'll also work with the team to produce excellent shop standards and deliver outstanding customer service—creating a hub for the local community. Our Assistant Managers take full responsibility for the day-to-day running and overall performance of the shop while the Shop Manager is away.

We actively look for opportunities to learn so we can do better for the people who need us. With development programmes and a vast programme of workshops, you'll be able to take ownership of your own personal and professional development. You'll make a real difference and play an important role in the fight for mental health, helping us respond to the mental health emergency.

Responsibilities

• Work alongside the Shop Manager and shop team to deliver sales and profit targets
• Maintain excellent shop standards and deliver outstanding customer service
• Lead and manage the shop in the absence of the Shop Manager
• Plan and prioritise your own workload and that of the team
• Lead and motivate the team, including volunteers
• Uphold and demonstrate Mind Retail’s values and behaviours

Requirements

• Passion for retail
• Ability to lead and motivate others
• Strong customer focus
• Commitment to Mind Retail’s values and behaviours
• Willingness to learn and develop professionally

While management or supervisor-level experience is beneficial, we welcome applicants who are eager to build a career in retail and are prepared to work hard.

Benefits

• Competitive hourly pay in line with the Real Living Wage
• 25 days' paid holiday per year (pro-rata for part-time employees)
• Development workshops and courses to build your career
• Comprehensive, personalised induction programmes
• A variety of additional qualifications and development programmes
• Strong commitment to work-life balance
• Family-friendly policies and enhanced pay
• Competitive pension scheme and life assurance
• 25% staff discount in all Mind shops
• Access to exclusive discounts at over 160 retailers through our employee savings app
• Employee Assistance Programme
• Cycle to Work Scheme
• Interest-free season ticket loan

About Mind Retail

Mind Retail is a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and are fighting for mental health in new ways. We won’t stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.

Successful candidates will be required to undertake an enhanced DBS check, including a check of the Children’s Barred List and/or ‘Work with Adults’ workforce check, in line with our Safer Recruitment policy.