Assistant Shop Manager

Key Responsibilities

• Aid in managing the daily operations of the Truck Services department
• Ensure compliance with all company policies and procedures
• Supervise and train staff, fostering a culture of teamwork, accountability, and excellence in customer service
• Maintain workflow and provide support in troubleshooting, diagnosing, and repairing heavy-duty trucks and trailers
• Maintain proper equipment maintenance and ensure adherence to all safety standards
• Manage inventory, order supplies, and ensure timely and accurate service performance
• Engage with customers to address concerns and provide prompt solutions
• Achieve financial goals by monitoring expenses and supporting revenue growth initiatives

Requirements

• A high school diploma or equivalent, with a degree in management or a related field preferred
• At least 3 years of experience in a truck service or automotive environment, preferably in a supervisory role
• Strong leadership and people management skills, including the ability to motivate teams
• Excellent communication and customer service skills
• Basic knowledge of financial performance metrics, including P&L management
• Proficiency in using computer systems and software for service tracking and inventory management
• Availability to work flexible hours, including evenings, weekends, and holidays
• A valid driver's license is required

Benefits

• Weekly Pay
• Health Care Plan (Medical, Dental & Vision)
• Retail Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)