Assistant Shift Supervisor

Under general supervision, this role provides direct employee supervision for assigned units and paramedic quick response when necessary. Responsibilities include routine administrative duties, scheduling, FTO and QA follow-up, inspections, and emergency medical patient care.

Responsibilities

• Provides direct employee supervision over assigned units to ensure compliance with all applicable policies, procedures, laws, regulations, and safety standards.
• Performs supervisory duties including instructing, assigning, reviewing, and planning work; maintaining standards; coordinating activities; allocating personnel; addressing employee problems; and recommending disciplinary action.
• Ensures stations and vehicles are in proper working order.
• Obtains and evaluates paperwork and reports from stations, including timesheets and EPCR documentation.
• Gathers and delivers necessary supplies and materials to stations as required.
• Monitors daily unit inspections and controlled drug exchanges.
• Coordinates with the county maintenance shop for vehicle repairs.
• Provides customer service support for inquiries, concerns, and complaints.
• Performs emergency care duties, including medical care, extrications, and transportation of the sick and injured during emergency runs.
• Backfills slots during shift shortages or emergency situations.
• Acts as Shift Supervisor in their absence.
• May serve as EMS incident commander during large-scale incidents until relieved.
• Prepares and reviews reports and documents, including maintenance records, training reports, inspection forms, run reports, inventory records, incident/accident reports, schedules, rosters, personnel records, and performance appraisals.
• Operates computers, radios, telephones, calculators, copiers, and other office equipment.
• Uses medical supplies, protective clothing, hand and power tools, and other necessary equipment.
• Interacts with county officials, other government agencies, EMS personnel, community organizations, medical personnel, patients, and the general public.
• Utilizes EMS scheduling software to cover shifts and online incident management systems to report mechanical issues or station problems.
• Staffs transport units during shortages, call-outs, or high-volume periods.
• Performs additional duties as requested by the Director, Operations Manager, or County Administration.

Requirements

• Vocational or technical school Paramedic Certification.
• 8 years of EMS experience, with a minimum of 5 years at the Paramedic Certification Level, including at least 1.5 years at Lancaster EMS.
• Required certifications: ACLS, PALS, PHTLS/AMLS, BLS, EVOC/CEVO, Incident Command (700, 800, 100, 200).
• Must complete SC EMS Management course within one year of selection or as soon as offered.
• Valid state driver’s license.
• Must not be in a Probationary Period.