Assistant Service Operations Coordinator

About the role

ARCCO Power Systems is a leading provider of commercial and industrial power generation solutions throughout the Gulf Coast. We're seeking an Assistant Service & Warehouse Coordinator to support our growing La Porte branch. This role offers a mix of customer service, service scheduling, inventory management, and warehouse operations.

Responsibilities

• Assist with scheduling service calls and preventive maintenance
• Communicate with customers regarding service appointments and job status
• Support technicians by ensuring they have accurate job information and necessary documentation
• Maintain service records and update internal software systems
• Monitor open work orders and assist in keeping jobs on schedule
• Cooky with vendors and internal departments to ensure timely completion of work
• Receive, inspect, and organize incoming inventory
• Pull, stage, and prepare parts for field technicians
• Aid with inventory management, cycle counts, and stock replenishment
• Research parts availability and assist with ordering when needed
• Track returns, warranty items, and cores
• Maintain a clean, organized, and safe warehouse environment
• Operate a forklift (training provided if needed)
• Enter purchase orders and inventory transactions accurately
• Assist with shipping and receiving documentation
• Support branch operations with filing, data entry, and reporting
• Help identify opportunities to improve processes and efficiency
• Perform other duties as assigned

Requirements

• High School Diploma or GED required
• 2+ years of experience in customer service, warehouse operations, dispatching, service coordination, or a related role preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to prioritize multiple projects while maintaining attention to detail
• Positive attitude with a willingness to learn
• Forklift Experience Is a Plus But Not Required
• Ability to occasionally lift up to 50 pounds

Qualifications

• High School Diploma or GED required
• 2+ years of experience in customer service, warehouse operations, dispatching, service coordination, or a related role preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Ability to prioritize multiple projects while maintaining attention to detail
• Positive attitude with a willingness to learn
• Forklift Experience Is a Plus But Not Required
• Ability to occasionally lift up to 50 pounds

Skills

• Customer Service
• Service Coordination
• Warehouse Operations
• Inventory Management
• Microsoft Office
• Forklift Operation (if applicable)

Benefits

• Competitive hourly pay
• Health Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Vacation
• Paid Holidays
• Opportunities for growth and advancement
• Professional, team-oriented work environment

Pay

Competitive hourly pay based on experience and qualifications.

Schedule

Hours may vary depending on department needs and shifts may include evenings and weekends.