Assistant Service Coordinator

Company Overview

The Rapid Group (TRG) is the parent company of six operating subsidiaries that have been providing exceptional service and technical expertise for more than five decades. These subsidiaries include Rapid Pump & Meter Service Co., Machinery Services Co., Delta Electro Power, Industrial Sales & Service (IS&S), AC Furia, Pumping Solutions, and O&M Solutions. As subsidiaries, each company operates under the TRG umbrella while maintaining its own specialized capabilities, allowing us to deliver comprehensive mechanical, electrical, pumping, and industrial infrastructure solutions across the Northeast. Together, our companies support municipal, industrial, commercial, and transportation sectors with best-in-class maintenance, repair, installation, field service, and emergency response services that keep critical systems operating reliably and efficiently.

Position Summary

Rapid Pump & Meter Service Co. is seeking a detail-oriented and highly organized Assistant Service Coordinator to support our service operations team. This role is critical in ensuring efficient scheduling, dispatching, and coordination of service activities. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have experience working with service or dispatch platforms.

Location: Paterson, NJ (Onsite). Subsidiary: Rapid Pump & Meter Service Co.

Responsibilities

• Assist in scheduling inspections and routine service appointments
• Coordinate and dispatch technicians for emergency service calls
• Order and track materials required for service jobs
• Support review of technician time entries and daily service reports for accuracy and completeness
• Maintain accurate records within service management systems
• Communicate effectively with technicians, customers, vendors, and internal teams to ensure smooth operations
• Provide administrative support to the Regional Manager and service team
• Help prioritize and adjust schedules based on urgency and operational needs

Qualifications

• Strong attention to detail and organizational skills
• Excellent computer literacy, including experience with service scheduling or dispatch platforms
• Ability to multitask and manage priorities in a fast‑paced environment
• Strong communication and problem‑solving skills
• Previous experience in service coordination, dispatching, or administrative support preferred
• Experience in the pump and motor industry and/or HVAC industry strongly preferred
• Basic knowledge of Generators/Load Bank Testing/Service and plumbing preferred
• High school diploma or equivalent required; additional education is a plus

Benefits

• 401(k) retirement plan
• Medical, Dental, and Vision insurance
• Competitive hourly pay
• Supportive team environment
• Paid Time Off (PTO) and Sick Time
• Opportunity to grow within a dynamic service organization

Pay

Pay Range: $25 – $30 per hour (based on experience)

Schedule

Schedule: Monday – Friday, 7:00 AM – 4:30 PM