Assistant Service Manager - CDJRF

About the role

As an Assistant Service Manager, you will be assisting the Service Manager with the day-to-day operations of the Service Department. You will be managing a team of Advisors and Technicians, and will oversee all business and administrative aspects of the service department. The Assistant Service Manager is also responsible for building a loyal clientele and maintaining good employee relations. At Faulkner, we want every single one of our customers to leave satisfied. You must satisfy service concerns of all customers and ensure that service is performed at the highest level.

Responsibilities

• Assist the Service Manager with daily operations of the Service Department
• Manage a team of Advisors and Technicians
• Oversee all business and administrative aspects of the service department
• Build a loyal clientele and maintain good employee relations
• Satisfy service concerns of all customers and ensure high-quality service
• Hire, supervise, and monitor the performance of all service department personnel
• Provide training on administrative policies and procedures for all department personnel

Requirements

• Valid driver's license
• High School Diploma, Vocational/Technical School Graduate or Equivalent
• College degree preferred
• 2+ years of experience in automotive service advisor role preferred
• Ability to identify problems/opportunities and implement process improvements
• Work well in a team environment and promote teamwork
• Communicate clearly both orally and in writing

Benefits

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases