Assistant Service Manager

About the role

Volkswagen of South Charlotte values its employees and aims to build strong relationships with customers and industry partners. This is achieved through fostering a culture of trust and mutual respect, which encourages professional development and personal fulfillment.

Responsibilities

- Assist the Service Manager as needed. - Meet with customers to understand their vehicle needs and resolve issues. - Enhance customer satisfaction by improving customer relations. - Ensure adherence to ethical business practices, maintaining a professional image and good community relations. - Track the progress of each vehicle, providing regular updates to customers. - Boost profitability by managing sales effectively and executing retail promotions. - Supervise technicians, ensuring efficient time management, accurate parts ordering, and timely job completion. - Conduct and oversee quality control processes. - Contribute to the creation and documentation of standard operating procedures.

Requirements

- Demonstrated excellent customer and employee service skills. - High school diploma or equivalent. - Accredited training in service advisor skills, customer satisfaction, and quality control. - Relevant automotive service advisor experience. - Ability to focus and manage multiple tasks simultaneously. - Willingness to undergo a background check and drug screening.