Assistant Service Manager

About the role

The Assistant Service Manager at Don Allen Ford Nantucket plays a crucial role in maintaining an efficient and profitable service department. They are responsible for supporting staff, engaging customers, controlling costs, achieving objectives, and managing service records. Additionally, they oversee technician workloads to ensure consistent sales to service customers.

Responsibilities

• Maintain an efficient and profitable service department through staff support engagement, customer retention, cost controls, achievement of objectives, and maintenance of service records.
• Monitor the workload and throughput of technicians, working to ensure shop time is consistently sold to service customers.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Proven management leadership, with at least two years of automotive retail service experience.

Qualifications

• Commitment: Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of expertise in running an efficient service department focusing on customer satisfaction while ensuring profitability.
• Leadership: Ensure the service team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.

Skills

• Customer service skills
• Teamwork and collaboration
• Time management and organization
• Problem-solving and decision-making
• Communication and interpersonal skills

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Pay

Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For." Proudly named to Glassdoor's Best Places to Work. Competitive compensation with uncapped earning potential. Our commission-based pay structure allows you to control your income.

Schedule

Not specified.