Assistant Service Manager

About the role

The Assistant Service Manager is responsible for the performance of the service department areas as assigned by the Service Manager at OneWater stores. They are tasked with supporting the Service Manager in scheduling service work, processing orders, training technicians, executing sales events, maintaining a clean and safe service operation, ensuring quality control, and resolving customer issues.

Responsibilities

• Supports Service Manager to insure the proper scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Effectively trains technicians to execute successful service processes, to ensure the customer has an excellent service experience.
• Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events.
• Maintains a clean, safe and environmentally friendly service operation.
• Ensures quality control standards meet and exceed customers’ expectations.
• Demonstrates timely, high-quality completion of service repair orders as needed.
• Succeeds in resolving customer complaints and problems in a timely manner.
• Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.

Qualifications / Requirements

• At least 2 years of experience in the boating industry.
• Has a continuous learning mindset, developing and maintaining a high-level of service knowledge.
• Achieves or exceeds revenue and profit goals.
• Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members’ objectives.

Skills

• Excellent communication skills with customers and industry partners verbally and electronically.
• Technician efficiency/productivity.

Physical Demands

• Remaining in a stationary position, often standing or sitting for prolonged periods (C)
• Repeating motions that may include the wrists, hands and/or fingers (C)
• Moving about to accomplish tasks or moving from one worksite to another (C)
• Communicating with others to exchange information (C)
• Assessing the accuracy, neatness and thoroughness of the work assigned (C)
• Hearing (C)
• Talking (C)
• Eye/Hand/Foot Coordination (F)

Work Environment

• No adverse environmental conditions expected
• No small and/or enclosed spaces
• No noisy environments

Pay

$60,000.00 - $80,000.00 annually

Schedule

Full time