Assistant Service Manager

About the role

Legend Management Group is a 100% fully COVID-19 vaccinated company with a mandatory vaccination policy. As our Assistant Service Manager, you will oversee the appearance and maintenance of our apartment community.

Responsibilities

• Work with the service and office team to provide exceptional customer service to resolve all maintenance related issues to the satisfaction of our residents
• Lead by example and be a role model for the standards and behaviors consistent with our core values
• Show care and concern for our residents through follow ups and completion of their apartment service requests
• Resolve maintenance issues in the areas of HVAC, electrical, plumbing, and appliance repair
• Manage records of activity in maintenance software system
• Manage the make-ready and apartment turnover process so apartments can be leased, and new residents can move in
• Sustain peak efficiency operation levels for all property components
• Aid Service Manager with improvements/services, including the bidding process
• Aid Service Manager to maintain relationships with vendors and negotiate pricing
• Maintain and monitor inventory within budgeted guidelines
• Assist Service Manager with team schedules, move in/move out schedules, prioritizing service requests
• Commit to professional development, stay up to date with industry trends and changes, and attend training

Requirements

• High school diploma or equivalent
• 2+ years of facilities, residential, or multi-family maintenance experience (supervisory experience a plus)
• An HVAC, EPA certification (CFC Universal)
• Reliable transportation and valid Driver's License
• The ability to exert up to 50 pounds, climb stairs, use ladders, and work in varying weather conditions

Qualifications

• The ability to exert up to 50 pounds, climb stairs, use ladders, and work in varying weather conditions
• Enjoy a variety of perks and benefits including: great compensation package and bonus plan, 100% employer-paid health insurance, dental & vision insurance, paid time off, company matched 401K, apartment rent discount, and tuition assistance

Benefits

Great compensation package and bonus plan
100% employer-paid health insurance
Dental & Vision Insurance
Paid time off - holidays, vacation, sick, administrative, and bereavement
Company matched 401K
Apartment rent discount
Tuition Assistance

About Us

Legend Management Group is an apartment management group with communities in Maryland and Virginia that has served the area's most discerning residents for over 35 years. Legend has consistently earned the Employee Choice Award through the Swift Bunny employee engagement survey program. The Employee Choice Award is evidence that Legend Management Group team members recognize that our leaders care about team member feedback and are committed to creating positive, productive workplaces, minimizing employee turnover, and sustaining a culture where employees are valued. Our communities are staffed with caring, knowledgeable professionals committed to our residents' quality of life. We apply our core values of People First, Create Exceptional Experiences, Embrace Change and Innovation, Balance Work and Play, and Inspire and Empower to every team member, resident, and partner. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.