Assistant Service Manager (ASM)

About the role

The Assistant Service Manager is responsible for maintaining the physical integrity of the community at all times and fostering positive customer and resident relations through job performance. This involves ensuring safe and secure living environments for residents, visitors and staff. It is the Assistant Service Manger’s duty to anticipate, identify and correct any problems involving the physical aspects of the property and to implement procedures that will prevent future problems. An effective program of maintenance is essential in order to:

• Maintain a safe environment
• Cultivate resident satisfaction
• Preserve and improve physical assets

Qualifications

• At least 2 years’ experience within residential property management.
• At least 5 years’ experience in building maintenance, including HVAC repairs, plumbing and electrical.
• Proven knowledge of building codes, laws and regulations.

Duties and Responsibilities

• Mechanical system repairs including plumbing, irrigation, HVAC & electrical.
• Carpentry skills (framing and finish).
• Repair and/or replace locks & smoke alarms.
• Repair and/or replace screens.
• Repair and/or replace appliances (refrigerator, washer & dryer, dishwasher, garbage disposal, range/oven, microwave oven, ventilation fans, hot water heaters, etc...).
• Roofting and siding inspection/repair.
• HVAC repairs & filter changes (must be HVAC certified).
• Repair and/or replace broken windows.
• Compliance with OSHA regulations.
• Computer experience helpful.
• Drive snow plow truck with salt spreader and operate and maintain snow removal equipment including but not limited to: snow blowers, salt spreaders, shovels, etc...
• Operate and maintain equipment and tools including but not limited to: company vehicles, leaf blower, drain snake, hand tools, key machines, grinder, HVAC gauges, welder, lawn equipment, paint sprayer, ladders, etc...
• Maintain an impeccably organized and clean shop.

Equipment Requirement

• Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate.

Education/Training

• Certified Apartment Maintenance Technician (CAMT) desired.

Physical Requirements

• Constant need (66% to 100% of the time) to be on feet.
• Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/Stoop/Squat, Climb Stairs, Push or Pull, Reach Above Shoulder, Climb Ladders, Grasp/Grip/Turning, Finger Dexterity, Writing.
• Lifting/Carrying (supplies, replacement parts, ladders, etc.): Over 150 lbs.: Rare need (less than 1% of the time). 75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time). 25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time). 1 – 25 lbs.: Constant need (66% to 100% of the time).

Vision Requirements

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).

Hearing Requirements

• Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements

• Constant need (66% to 100% of the time) to verbally communicate with assistants, resident staff, vendors and residents.

Driving/Traveling Requirements

• Frequent need (33% to 66% of the time) to utilize company provided transportation to pick up replacement parts and supplies from vendors. Emergency "on call" status may occasionally require expedient travel to assigned property at a moment’s notice.
• Must have valid driver's license and automobile insurance coverage.

Working Environment

• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Safety Responsibilities

• Learns and complies with all company safety rules.
• Use appropriate safety equipment at all times.
• Immediately reports all unsafe conditions to supervisors.
• Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
• Ensure that everyone follows the safe procedure to be used for any job function.

Additional Requirements

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

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