Assistant Service Advisor Team 1

Key Responsibilities

• Assist Service Advisor in managing customer inquiries, complaints, and service appointments
• Greeting customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
• Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
• Aid in creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
• Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
• Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
• Aid in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
• Aid in managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
• Maintain a clean and organized work area, including the service desk, waiting area, and service bays
• Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service

Qualifications

• Previous experience in automotive service or RV service capacity
• Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
• Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
• Familiarity with service software and databases preferred
• Valid driver's license
• Professional presence and appearance