Assistant Security Account Manager Retail

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the role

We are looking to hire an Assistant Account Manager to assist the Account Manager with all supervisory, training, and operations functions at the assigned post in accordance with post orders and client instructions, following all internal procedures. To support success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities

• Assist with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location under the direction of the Account Manager.
• Assign work tasks to Security Professionals and direct their work throughout the day.
• Serve as the first direct supervisory contact for shift supervisors (if applicable) or Security Professionals regarding performance, operations, and department needs.
• Supervise, motivate, coach, and train Security Professionals, and evaluate their work performance, making recommendations regarding assignments.
• Ensure the Post Order manual and all other post and training information is properly maintained and updated; maintain the cleanliness and organization of the post.
• Assist the Account Manager in conducting interviews and evaluating new employees.
• Conduct on-the-job training for new employees or when changes to post orders are made, including orientation, review of post orders, routine responsibilities, and emergency response procedures.
• Oversee all reports, logs, and pass downs generated by and for the Security Department; distribute communications and information to Security Professionals as directed.
• Manage and supervise all sub-units within the Security Department, such as fire control room, command center, and loading docks as applicable to the job site.
• Generate work orders and attached paperwork for extra security coverage requests.
• Respond to minor incidents (internal or external to the client location), ensuring appropriate action is taken, reports are completed, and parties are notified in a timely manner.
• Identify personnel problems (e.g., payroll issues, employee relations complaints) and forward them to the Account Manager or Field Supervisor; assist with investigations as directed.
• Make recommendations for counseling and/or disciplinary action, including termination, as directed by the Account Manager with prior approval from HR.
• Respond to client or site emergencies, ensuring appropriate communication to the Account Manager, Field Supervisor, Branch, and/or Regional Manager.
• Maintain positive client/security relationships through frequent tenant/client contact and support.
• Occasionally perform Security Professional duties (e.g., standing post) but not exceeding 50% of time in any given workweek.

Requirements

• Minimum high school diploma or equivalent required.
• Minimum three (3) to five (5) years of professional-level experience required; prior experience in the security industry, law enforcement, and/or military required.
• Must possess a valid state Guard License or have applied and subsequently be issued such a license prior to employment.
• Must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test as a condition of employment.
• Must maintain an active Guard License at all times and carry it while on duty.
• For driving positions: Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within the last 36 months, no more than 1 accident in the last 24 months, no more than one minor moving violation in the last 24 months), and the ability to safely operate a vehicle.
• Energetic and focused personality with a demonstrated ability to take initiative, handle and prioritize multiple competing assignments, and manage deadlines effectively.
• Strong customer service orientation with the ability to resolve client issues professionally and de-escalate situations.
• Ability to write effective and concise reports in neat, legible handwriting.
• Professional, articulate, and able to use good independent judgment and discretion.
• Ability to train and coach others and enforce post orders, security standards, and company policies equitably and consistently.
• Outstanding verbal and written communication skills; ability to interact successfully at all levels of the organization and with clients while functioning as a team player.
• Must be available to work outside normal shift schedules on an as-needed basis and be accessible by phone or pager 24/7 for emergency response.

Preferred Qualifications

• College education or business classes.
• Experience in scheduling, operations, or other functions of the security industry.
• Working knowledge of Microsoft Office software and email.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time accrued at a rate of 3.08 hours biweekly (unused vacation is only paid out where required by law).