Assistant Sales Manager / Retail Program Supervisor

Responsibilities

• Assist the Retail Program Manager in leading and developing the Retail Alliance Lead Generation team
• Support recruiting, onboarding, training, and coaching of Retail Sales Associates (RSAs)
• Drive daily, weekly, and monthly lead generation KPIs and performance metrics
• Spend time in the field supporting RSAs and building relationships with retail store management
• Conduct team meetings, ride-alongs, and performance coaching sessions
• Maintain productivity and provide feedback to improve results and customer engagement
• Coordinate and execute store events and promotional activities
• Communicate performance updates and operational needs to retail partners
• Foster collaboration between the Retail Alliance and Sales teams to maximize lead conversion and customer satisfaction
• Partner with the HVAC Sales Manager to support the success of the outside sales team
• Aid in sales coaching, KPI tracking, and performance initiatives designed to improve close rates and overall results
• Ensure adequate sales coverage and customer support seven days per week

Qualifications

• 1+ years of leadership, coaching, or supervisory experience preferred
• Retail, sales, customer service, or lead generation experience required
• Strong interpersonal, organizational, communication, and problem-solving skills
• Ability to motivate others and work independently with minimal supervision
• Comfortable working evenings and weekends as business needs require
• Proficiency with Microsoft Office and basic reporting tools
• Valid driver's license and ability to travel between retail locations throughout the Boston market

Benefits

• Year-round, stable work
• Company vehicle, gas card, and maintenance plan
• Bonus opportunities based on team performance
• Paid training and ongoing professional development
• Health insurance options available after 31 days (plans starting as low as $5 per week)
• Dental and vision insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life insurance
• Employee discounts and career growth opportunities within a national brand