Assistant Retail Sales Manager

Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown, Kentucky. The company manages over 350 locations and employs over 2,200 individuals.

About the role

This position is responsible for maintaining a high-energy, positive environment where behaviors that support client-centric service are consistently demonstrated. The Assistant Salon Director helps drive store performance, fosters superior client service, and maintains operational excellence to meet or exceed established productivity goals. This individual will manage and supervise Tanning Consultants to achieve company goals and will lead by example in all company operations. The Assistant Salon Director fosters a sense of urgency to achieve objectives and holds the team accountable for delivering an exceptional client experience.

Responsibilities

• Monitor and manage daily operations of the salon in a fast-paced environment.
• Lead by example in all company operations including creating a client-centric experience and meeting personal sales expectations.
• Maintain a professional and impeccably clean salon environment.
• Establish clear goals and objectives for Team Members.
• Provide coaching, training, and feedback to improve Team Members’ daily performance.
• Generate sales reports, maintain inventory, and assist with other Salon Director functions.
• Assist the Salon Director in controlling top line revenue and expenses.
• Help to maintain proper staffing levels to ensure maximum productivity and excellent customer service while also controlling labor costs.
• Work nights, Saturdays, and Sundays as required to provide management coverage.
• Reliable ability and transportation to go to the bank as needed.

Requirements

• Management and/or sales experience required.
• Basic computer skills (ability to use Word, Excel, and Outlook).
• Ability to manage effectively in a fast-paced environment, handling multiple situations simultaneously.
• Knowledge of client service techniques and operational practices.
• Problem-solving and organizational/planning skills.
• Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team-building skills.
• Ability to prioritize and delegate.
• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

Qualifications

College education preferred, but not required.

Pay

Up to $20.00 per hour plus personal and manager bonuses.

Benefits

• Free tanning.
• Special deals for friends & family members.
• Employment growth opportunities & on-the-job training provided.
• Flexible scheduling & convenient locations close to home.
• Competitive bonus plan.
• Options for medical, dental, vision, STD, LTD, life insurance, HSA, critical care & accident insurance, and 401K (for full-time team members).
• Ability to earn paid time off (for full-time team members).
• Employee discount on products & services.
• Anniversary gifts for years of service.
• Fun contests and incentives for performance.
• Wellness program with limited reimbursements for approved wellness products & services.
• Exclusive discounts at outside retailers.

Schedule

• Five days per week, approximately 40 to 45 hours per week depending on hourly or salary status.