Assistant Sales and Marketing Manager

Responsibilities

• Greet visitors, answer phone calls, and intake and process incoming lead information.
• Handle reservation requests, research group billing inquiries, gather data, compile reports, maintain files, and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers.
• Maintain communication with group customers regarding the status of their group room block, including entering rooming lists, monitoring pick-up status, reporting status of current pickup, providing cutoff date alerts, and making individual rooming list reservation changes.
• Aid property managers with sales duties such as initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Aid managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
• Send all local Convention and Visitors Bureau (CVB) request for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.
• Upload and maintain the group files within the sales system for all group bookings at the property level, ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral, including coupons, flyers, and branded sales and marketing pieces.
• Participate in Sales & Marketing Department meetings.
• Provide social media support, including Instagram story creation, content assistance, and community engagement across platforms.
• Assist with photoshoots and video shoots, including on-site coordination and support.
• Manage and organize the resort’s photo and video content libraries.
• Cook up media, influencer, and hosted guest visits, including itineraries and on-property support.
• Provide public relations support, including press coordination and asset requests.
• Manage and update resort listings across platforms (Group Sales, Luxury Leisure Sales, etc.).
• Assist with collateral and signage execution for events, activations, and resort programming.
• Perform additional administrative tasks as directed.

Qualifications

• 2-year prior administrative experience preferred.
• Strong PC skills including Microsoft Excel, Word, PowerPoint, and Canva experience/knowledge of financial accounting systems.
• Strong organizational, analytical, verbal, and written communication skills.