Assistant Returns Liaison

Main purpose of the Assistant Returns Liaison role

This is a full time role for a candidate who will ensure that the company policies are upheld.

Major Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Process and organize returned to sender parcels.
• Produce shipping labels for outgoing packages
• Provide feedback with, and help to create, systems and procedures for rejected returns processes
• Keep current with all new policy and procedures
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Assist in other areas in department / other departments as needed

Required Competencies

• Expert knowledge of REVOLVE Clothing's return policy, and guidelines
• Strong customer orientation with desire and willingness to help.
• Strong verbal and written communication skills.
• Strong multitasking, prioritization and organizational skills for record keeping.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Able to navigate proficiently through multiple systems.
• Computer proficiency.

Minimum Qualifications

• High School Diploma
• Experience with Microsoft word and excel preferred
• Excellent communication skills
• Proficient in English
• 2+ years of warehouse or customer service experience preferred

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.