Assistant Retail Store Manager, University Village

About the role

We are seeking an Assistant Retail Store Manager, Front-of-House (FOH) Operations at Brooks. This role supports the leadership of a Brooks retail brand store and works closely with the retail Store Manager and Assistant Store Manager, BOH to deliver the premium service customers expect.

Responsibilities

• Lead the overall FOH operation to achieve budgeted sales and profit goals
• Drive sales to meet established revenue, margin, profit, and expense targets
• Support development of innovative grassroots community events and programs
• Coach, develop, and manage performance of the store team to provide a premium level of service to our consumers
• Encourage an environment of sharing excitement about the run, storytelling, and supporting people’s efforts to “Live Brooks” through being active and staying healthy
• Partner with the Store Manager and Community Specialist to develop and implement a store level social media plan, including social media activations (posts, stories, etc.) that highlight product and community events
• Support development of community events intended to boost sales, educate and familiarize people with our brand
• Lead store activations around product launches by partnering with Retail Marketing department
• Create and manage staff incentive programs that encourage behaviors linked to Sales Associate core competencies
• Develop and facilitate quarterly sales and behavioral training for staff
• Work the sales floor – be an expert at product knowledge, driving sell-through, and service-oriented storytelling
• Provide feedback and analysis to the Store Manager and Manager, Retail Operations on a regular basis to ensure the store is operating at the high level of service and performance that customers expect

Qualifications

• Associate’s degree in Sales, Marketing, Business Administration, or related field; equivalent years of experience can be considered in lieu of degree(s)
• 3+ years of experience in retail; previous event support and/or sales training experience preferred
• 1+ year of leadership experience within the retail industry, preferred
• Knowledge of retail math, inventory management, turn, gross-margin, open-to-buy, product merchandising, and retail selling skills
• Knowledge of performance athletic footwear/apparel/accessories and their related technologies
• Ability to lift up to 50 lbs. and stand for extended periods
• Ability to successfully lead independently or alongside the store manager
• Demonstration of innovation and initiative - always looking at improving processes while also displaying a willingness to dive into the details and help out wherever necessary
• Able to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots”
• Excellent interpersonal skills that inspire and build trust, resulting in effective working relationships across the store and company
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Hightly motivated and energetic with an enthusiastic attitude
• Embraces and lives the Brooks values!

Compensation

The pay range for this position is $23.27 - $32.59 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Benefits

• Medical, dental, vision, life and AD&D insurance
• Disability insurance
• HSA and employer contribution
• FSA
• Family & fertility assistance
• 401K Savings Plan and match
• Employee assistance program
• Transportation assistance

Perks

• Product discounts and giveaways
• Employee recognition
• Fitness discounts