Assistant Retail Store Manager, Boston
About the role
Your Job As an Assistant Retail Store Manager, Back-of-House (BOH) Operations at Brooks, you support the leadership of a Brooks brand store and work closely with the Retail Store Manager and Assistant Store Manager, FOH to deliver the premium service experience customers expect. You help lead and inspire the store team, ensuring every customer interaction reflects our mission to inspire everyone to run and be active. Your primary focus is operational excellence.
Responsibilities
- Lead the overall BOH operation to achieve budgeted revenue and profit goals.
- Drive inventory efficiency and maximize sales by maintaining ideal inventory levels.
- Manage labor spend through educated scheduling choices.
- Coach, develop, and manage performance of the store team to provide a premium level of service to our consumers; train staff to treat everyone entering the store, from elite athletes to first-time runners, with the same degree of enthusiasm, support, and acceptance regardless of their abilities.
- Create store schedules for effective staffing before, during, and after business hours.
- Maintain expert product knowledge with the ability to train.
- Facilitate quarterly product training for sales associates.
- Work the sales floor – be an expert at product knowledge, driving sell-through, and service-oriented storytelling.
- Provide feedback and analysis to the Store Manager and Manager, Retail Operations on a regular basis to ensure the store is operating at the high level of service and performance that customers expect.
Qualifications
- Associate’s degree in Sales, Marketing, Business Administration, or related field; equivalent years of experience can be considered in lieu of degree(s)
- 3+ years of experience in retail; previous inventory management experience preferred
- 1+ year of leadership experience within the retail industry, preferred
- Knowledge of retail math, inventory management, turn, gross-margin, open-to-buy, product merchandising, and retail selling skills
- Knowledge of performance athletic footwear/apparel/accessories and their related technologies
- Ability to lift up to 50 lbs. and stand for extended periods
- Ability to successfully lead independently or alongside the store manager
- Demonstration of innovation and initiative - always looking at improving processes while also displaying a willingness to dive into the details and help out wherever necessary
- Adequate attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another
- Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
- Hightly motivated and energetic with an enthusiastic attitude
- Embraces and lives the Brooks values!
Compensation
The pay range for this position is $48,401 - $67,787 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience. Other Brooks is proud to offer a robust benefits package to our employees and their families! Benefits - including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance. Paid Time Off - Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave. Perks - including product discounts and giveaways, employee recognition, and fitness discounts