Assistant Retail Store Manager

About the role

Saatva is seeking an Assistant Manager to join its nationwide network of state-of-the-art Viewing Rooms. Ideal candidates will bring a blend of management experience and passion for high-quality products, with a focus on delivering exceptional customer service.

Responsibilities

• Collaborate with the Viewing Room Manager to meet and exceed sales goals
• Foster a positive company culture through team building and mentorship
• Maintain an organized and multitasking-oriented approach to daily responsibilities
• Build strong rapport with customers to provide an exceptional and informed shopping experience
• Aid in managing tasks to ensure the team delivers a first-class experience
• Leverage computer skills and related software to enhance productivity and efficiency
• Uphold a clean, safe, and healthy work environment that reflects Saatva's dedication to quality
• Align scheduling with the Manager’s Days Off to optimize team operations and efficiency

Requirements

• Preferred experience as an ASM or in a similar management role
• At least 2 years of customer-facing experience, ideally in luxury products
• Excellent coaching and mentoring skills to inspire team growth
• A dynamic, articulate, and approachable personality with strong communication abilities
• Passion for high-quality products and a commitment to delivering exceptional customer service
• Strong leadership qualities, with the ability to lead by example and motivate a team effectively
• Comfort working in a fast-paced, dynamic environment with the ability to adapt to changing priorities

Qualifications

• Availability to work a retail schedule, including weekends and sale holidays

Skills

• Computer skills and related software proficiency

Benefits

• Competitive pay
• Medical, dental, and vision insurance options
• Paid vacation time
• Bonus opportunities
• 401K employer match
• FSA/HSA/commuter benefits
• Employee referral bonus program
• Discounts on employee purchases and friends-and-family products
• A supportive and dynamic team environment

Pay

$70,000–$75,000 annually, based on experience and qualifications. Final compensation will be determined in accordance with applicable state and local laws.