Assistant Retail Manager

Our Company believes Running Changes Everything. With more than 280 stores and a robust e‑commerce site, Fleet Feet is the largest running retailer in the country. We serve a diverse community of runners and pride ourselves on an inclusive environment where we deliver unmatched service and support while outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As an Assistant Retail Experience Manager at Fleet Feet, you’ll play a key leadership role in shaping store culture, supporting daily operations, and delivering a consistent, world‑class retail experience. Working closely with the Operating Partner, you’ll help lead the team, energize the sales floor, and support the growth and development of our Outfitters (Retail Sales Associates). This hands‑on role focuses on creating an exceptional customer journey while empowering team performance through coaching, scheduling, and daily direction.

Responsibilities

• Support the recruiting, onboarding, and development of Outfitters to ensure excellence in service and sales.
• Lead by example on the sales floor, delivering the Fleet Feet Outfitting Experience with energy and care.
• Act as a shift leader, directing floor operations and providing real‑time coaching.
• Foster a high‑performance team culture by recognizing achievements and encouraging accountability.
• Provide clear communication across the team to ensure alignment on goals, priorities, and customer needs.
• Assist with scheduling, operational support, and the execution of store events and initiatives.
• Help resolve customer issues quickly and professionally, prioritizing satisfaction.
• Contribute to a positive, collaborative, and inclusive work environment.

Requirements

• At least 1 year of retail leadership experience in a customer‑facing environment.
• Flexible availability, including evenings, weekends, and holidays.
• Demonstrated ability to deliver an outstanding customer experience.
• Leadership skills in coaching, team motivation, delegation, and conflict resolution.
• Proven experience with retail operations such as scheduling, inventory, and floor management.
• Strong communication and interpersonal skills.
• Highly organized and capable of managing multiple priorities in a fast‑paced setting.
• Passionate about team development, recognition, and growth.
• Self‑motivated, detail‑oriented, and aligned with Fleet Feet’s mission and values.

Why You’ll Love It Here

• Lead with impact: guide a passionate team and shape a high‑performing store culture.
• Growth‑focused: develop your leadership skills in a collaborative, purpose‑driven environment.
• Customer connection: make a difference every day by helping people find the right fit for their goals.
• Team energy: be part of a motivated and engaged store team that values trust, purpose, and positivity.
• Career advancement: gain management experience with opportunities for future development.

Benefits

• 401(k) with 4 % company match (available to employees aged 21+ at company‑owned stores).
• Exclusive discounts on industry‑leading products and specialized training programs.
• Professional development through mentorship, employee resource groups, and ongoing learning sessions.
• Community engagement opportunities aligned with our purpose‑driven mission.
• Inspiring team culture with supportive, passionate teammates.
• Full‑time benefits (30 + hours/week) – healthcare, wellness, and more (see benefits summary).
• Part‑time benefits (15–29 hours/week) – healthcare, wellness, and more (see benefits summary).