Assistant Restaurant Manager | Devon

About the Role

Terrain Cafe was originally inspired by the idea of merging house and garden to create an immersive natural environment where customers can come to unwind, explore, and celebrate. With four established locations from Pennsylvania to Connecticut, we are thrilled to be opening our doors in Wayland. We're currently seeking the right team to help us cultivate a welcoming space and share our Terrain Cafe hospitality with our new neighbors.

The Assistant Management team leads hourly teams to deliver a best-in-class brand experience, overseeing floor operations to ensure our signature standards of hospitality are met. Administratively, the AM team supports the business through varying supportive functions—whether through payroll, ensuring that all team members are accurately compensated for their time, or through purchasing, ensuring that the business has all items needed to secure sales, including beverage and dry goods. The Assistant Manager team works in collaboration with the General Manager and AGM, reaching targets for controllable spending, including COGS and labor.

Responsibilities

• Responsible for daily restaurant operations and actively ensuring a superior guest experience through excellent service
• Supports the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service, front of house and beverage programming
• Responsible for supporting and meeting daily restaurant operations to ensure a superior guest experience in our dining room
• Collaborate with the General Manager in analyzing and recommending methods to drive sales, manage profitability, fulfill operating hours to include all controllable spending (payroll, COGS, invoicing)
• Manage beverage program; maintain relationships with purveyors, manage and submission of inventory, participation in menu development
• Assists the General Manager in hiring, training, developing, scheduling and evaluating employees through daily line-up, staff programs and daily evaluation of restaurant service performance
• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
• Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints at all times acting as a brand ambassador
• Encourages a positive work environment for all staff

About You

• An ultimate people-person, who elevates the customer experience through genuine connection and guest interactions
• Motivated, hard working and inspired by our horticultural surroundings
• Working knowledge of alcohol, coffee and beverage programs with a passion for creating beautiful lattes and standout cocktails
• Driven to lead a team of committed coworkers with an entrepreneurial spirit to reach targeted goals
• Strong communication, listening skills and emotional intelligence

Qualifications

• 4-5 years restaurant experience
• 1 year management experience
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Benefits

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Generous employee discounts
• Retirement savings
• Additional benefits may be available based on location and employment status

Pay

USD $60,000.00 - USD $65,000.00 /Yr.