Assistant Restaurant Manager

Responsibilities

• Aid in recruiting, hiring, onboarding, and developing employees.
• Communicate job expectations to employees and hold them accountable for their behavior and performance.
• Address concerns promptly and support the development of team members.
• Create and maintain a guest-first culture in the restaurant.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
• Comply with all applicable laws and ensure Brand standards, recipes, and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality, and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing, and sampling.
• Drive sales goals and track results.

Requirements

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age (where applicable).
• Basic writing skills.
• High School diploma, or equivalent.
• Math and financial management skills.

Qualifications

• Guest Focus: Understands and exceeds guest expectations, develops and maintains guest relationships, and resolves guest concerns.
• Purposeful Problem Solving: Identifies and resolves issues and problems, uses information at hand to make decisions and solve problems, and identifies root cause of a problem to prevent recurrence.
• Interpersonal Relationships & Influence: Develops and maintains relationships with team, operates with integrity, encourages collaboration and teamwork, leads others, negotiates, and takes effective action.
• Building Effective Teams: Identifies and communicates team goals, monitors progress, measures results, and holds others accountable, creates strong morale and engagement within the team, accepts responsibilities for personal and team commitments, recognizes and rewards employee's strengths, accomplishments, and development, listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources.
• Conflict Management: Seeks to understand conflict through active listening, recognizes conflicts as an opportunity to learn and improve, resolves situations using facts involved, ensures consistency with policies and procedures, escalates issues as appropriate, and develops others.
• Developing Direct Reports and Others: Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills, regularly discusses progress towards goals, reviews performance, and adjusts development plans accordingly, provides challenging assignments for the purpose of developing others, uses coaching and feedback opportunities to improve performance, identifies training needs and supports resources for development opportunities.
• Business and Financial Acumen: Understands guest and competition, translates and applies own expertise to address business opportunities, approaches situations with an innovative mind, looks beyond the obvious to deliver solutions and implement change, has a working knowledge of profit and loss and other key financial measurements, understands, analyzes, and communicates the key performance/profit levers, and manages to these measures.