Assistant Restaurant Manager

Responsibilities

• Aid in recruiting, hiring, onboarding, and developing employees.
• Communicate job expectations to employees and hold them accountable for their behavior and performance.
• Address concerns promptly and support the development of team members.
• Create and maintain a guest-first culture in the restaurant.
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
• Comply with all applicable laws and ensure brand standards, recipes, and systems are executed.
• Help prepare and complete action plans; implement production, productivity, quality, and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements.
• Control costs to help maximize profitability.
• Execute all in-restaurant marketing promotions in a timely manner.
• Execute new product roll-outs including team training, marketing, and sampling.
• Drive sales goals and track results.

Requirements

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• Basic writing skills.
• High School diploma, or equivalent.
• At least 18 years of age (where applicable).
• Basic math and financial management skills.

Skills

• Guest Focus: Understands and exceeds guest expectations, develops and maintains guest relationships, and resolves guest concerns.
• Possesses a passion for results and sets and maintains high standards for self and others.
• Problem Solving and Decision Making: Identifies and resolves issues and problems, uses information at hand to make decisions, and identifies root causes of problems.
• Interpersonal Relationships & Influence: Develops and maintains relationships with team, operates with integrity, and encourages collaboration and teamwork.
• Building Effective Teams: Identifies and communicates team goals, monitors progress, measures results, and holds others accountable.
• Conflict Management: Resolves conflicts through active listening, recognizes conflicts as opportunities to learn, and escalates issues as appropriate.
• Developing Direct Reports and Others: Creates individual development plans, discusses progress towards goals, reviews performance, and adjusts development plans accordingly.
• Business and Financial Acumen: Understands guest and competition, translates expertise to address business opportunities, and manages to key performance/profit levers.