Assistant Restaurant Manager

Responsibilities

• Assists in the management of the restaurant team.
• Handles employee questions and concerns.
• Maintains performance expectations for employees.
• Provides feedback to employees based on their service behaviors.
• Supervises daily shift operations.
• Supervises restaurants and related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Communicates departmental goals to staff to achieve desired results.
• Conducts day-to-day restaurant operations.
• Ensures proper supplies, equipment, and uniforms are available for employees.
• Communicates issues regarding food quality and service levels to the Chef and Restaurant Manager.
• Maintains compliance with restaurant policies, standards, and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Achieves or exceeds budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Qualifications

• High school diploma or GED.
• 3 years experience in the food and beverage, culinary, or related professional area.
• OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 1 year experience in the food and beverage, culinary, or related professional area.

Core Work Activities

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to meet guest service, operational needs, and financial objectives.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.