Assistant Restaurant Manager

Job Summary

Entry level management position that assists in the daily operations in Restaurants/Bars and Room Service. Responsibilities include menu planning, maintaining sanitation standards, assisting servers and hosts on the floor during peak meal periods, supervising Restaurant/Bars and Room Service Departments, ensuring guest and employee satisfaction, and maintaining the operating budget.

Candidate Profile

Education and Experience - High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. - OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

- Handles employee questions and concerns. - Monitors employees to ensure performance expectations are met. - Provides feedback to employees based on observation of service behaviors. - Assists in supervising daily shift operations. - Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

- Ensures all employees have proper supplies, equipment and uniforms. - Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. - Assists in ensuring compliance with all restaurant policies, standards and procedures. - Monitors alcohol beverage service in compliance with local laws. - Assists in achieving or exceeding budgeted goals. - Performs all duties of restaurant employees and related departments as necessary. - Opens and closes restaurant shifts.

Providing Exceptional Customer Service

- Interacts with guests to obtain feedback on product quality and service levels. - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. - Encourages employees to provide excellent customer service within guidelines. - Handles guest problems and complaints, seeking assistance from supervisor as necessary. - Strives to improve service performance. - Sets a positive example for guest relations. - Assists in the review of comment cards and guest satisfaction results with employees. - Meets and greets guests.

Assisting in Human Resource Activities

- Supervises on-going training initiatives. - Uses all available on the job training tools for employees. - Communicates performance expectations in accordance with job descriptions for each position. - Coaches and counsels employees regarding performance on an on-going basis.