Assistant Restaurant Manager

About the Role

The supervisor’s position requires strong communication skills, the ability to juggle several tasks, and a willingness to complete paperwork. This role demands consistent adherence to the department’s policies and procedures as outlined in the Biltmore Standard Operating Procedures (BSOPs).

Responsibilities

• Ensure the restaurant has all necessary tools to open and operate daily.
• Verify staff are in proper uniform, tasks are completed, and service meets hotel standards.
• Confirm all side jobs are complete and the restaurant is ready to open on time.
• Manage and maintain proper staffing levels.
• Assist in or complete forecasts and schedules for restaurant, PM, bartending, and pool staff.
• Assign opening and closing side jobs.
• Walk the floor to ensure the pool and restaurant areas are clean.
• Maintain eye contact with guests and coworkers.
• Monitor and maintain budget levels, suggest cost-saving improvements, and drive revenue growth.
• Supervise the floor to ensure 100% customer satisfaction.
• Follow up on customer requests and resolve challenges.
• Provide training guidelines and train staff to LQA standards.
• Assist the supervisor in floor duties to maintain high service levels.
• Ensure servers are knowledgeable about daily specials.
• Verify completion of side jobs with the supervisor at the end of the day.
• Conduct daily bar checks to ensure cleanliness, sanitation, and proper stocking according to par levels.
• Maintain payroll, monitor employee hours, vacation, cabana service charges, and server tip-outs.
• Manage menu updates, notify the webmaster and hotel of changes.
• Attend F&B meetings with the Director.
• Provide staff incentives, engage with staff, and challenge them to deliver luxury service.
• Monitor bar levels and requisitions, manage food costs.
• Submit purchase orders and requisitions as needed.
• Maintain uniform levels, backup uniforms, and inventory for pool products (towels, covers, chairs, trash pickers, plates, silverware, etc.).
• Focus on staff training, create tests, and supply supervisors with materials for pre-shifts and trainings.
• Monitor and track employee history, evaluations, disciplinary documents, staff meeting checklists, pool attendant meeting checklists, day-off requests, vacation requests, and school days off requests.

Requirements

Education: High School Diploma or GED equivalence required.

Experience: One year of prior restaurant experience desired.

Skills

• Speak, read, write, and understand the English language.
• Perform accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize, and multitask in a fast-paced, constantly changing environment.
• Think clearly, remain calm, and resolve problems using sound judgment.
• Follow directions thoroughly and understand guest service needs.
• Work cohesively with coworkers as part of a team and with minimal supervision.
• Maintain confidentiality of guest information and resort data.
• Use a computer keyboard, possess basic typing skills, and have moderate to advanced computer skills.

Physical Demands

• Move, lift, carry, push, pull, and place objects weighing up to 20 pounds.
• Stand, sit, or walk for extended periods or an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate office equipment requiring finger dexterity.
• Communicate verbally, hear, and maintain visual acuity for extended periods, including computer use.
• Adapt to moderate indoor temperatures controlled by hotel environmental systems.

Success Criteria

• Team Player: Demonstrates cooperation within the team and across departments, listens carefully, and works well with others. Has a positive influence and enjoys working with people.
• Guest Focused: Anticipates guests’ needs, is sensitive to diverse cultures, and maintains a warm, friendly, and confident demeanor. Demonstrates genuine behavior with guests.
• Delivers Their Best: Brings energy and urgency to work, is resourceful, and seeks efficiency. Always presents a professional appearance and acts appropriately.
• Composed: Stays calm under pressure, demonstrates maturity, and handles unexpected situations without compromising service standards.
• Trustworthy and Responsible: Maintains excellent attendance and punctuality, is reliable, works without supervision, and demonstrates integrity and honesty.
• Time Management: Uses time effectively, prioritizes tasks, makes timely decisions, and handles a broad range of activities efficiently.
• Listening: Practices attentive and active listening, hears people out, and accurately restates others’ opinions even when disagreeing.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per Biltmore Hotel standards.