Assistant Resort Manager

About the role

The Assistant Manager at Pet Paradise's Ormond Beach location oversees daily operations, manages staff, and supports the Resort Manager. They are responsible for ensuring the resort maintains high standards of conduct, cleanliness, and safety, and provide direct support to the Resort Manager.

Responsibilities

• Oversee daily operations of the resort
• Manage resort labor, including creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours
• Communicate recruitment needs to operations management and HR, interview, hire, and onboard new resort employees
• Supervise, train, and coach team members on company standards, policies, and procedures, identify high performers, and develop them for growth
• Motivate and teach resort staff to deliver premier service, maintain customer satisfaction, and foster open communication
• Maintain appropriate inventory, manage lodging calendars, lead meetings, and perform other recurring Manager on Duty (MOD) obligations
• Maintain excellent customer service metrics and perform resort opening and closing duties
• Work onsite at the resort at least 3-4 weekend days per month and on holidays

Qualifications

• One to two years’ experience in a supervisor or management role
• Strong leadership, communication, and collaboration skills
• Detail-oriented and focused on results
• Comfortable around dogs of all sizes and physically able to lift up to 60 lbs
• Flexible to resort schedule needs including days, night, weekends, holidays, and peak times
• Valid driver’s license and working motor vehicle

Skills

Basic skills with common computer software, including Microsoft Office Suite

Prior experience with staffing and training

Benefits

• Complimentary Pet Day Camp
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health, Dental, and Vision Insurance

Pay

Details on pay structure not specified

Schedule

5-day workweeks (Monday-Sunday), with no more than 3 consecutive “off” days from week to week