Assistant Registrar for Student Records and Success Operations

Position Description Summary Henry Ford College presents an opportunity for an Assistant Registrar for Student Records and Success Operations. Reporting to the Registrar, this position provides operational leadership for academic records processing, student academic standing workflows, and Registrar service delivery functions. The role ensures accurate, timely, and student-centered records administration across the student lifecycle, including academic progression, graduation, and institutional compliance processes. Working collaboratively with academic and student services departments, the Assistant Registrar supports enrollment management, student persistence, and policy implementation through effective operational practices. This position serves as a functional lead responsible for coordinating staff workflows, interpreting academic regulations, and advancing continuous service improvement. Hours: This position operates on a modified weekly schedule designed to support extended student service hours. Regular scheduled hours are Tuesday through Wednesday and Friday, 8:00 a.m. to 4:30 p.m., with extended service hours on Mondays and Thursdays from 10:00 a.m. to 6:30 p.m. Coverage of late service hours is shared between the Assistant Registrars, with each position assigned one evening schedule per week. All Registrar department team members are required to work the Commencement ceremonies each year. Core Competencies And Qualifications Any Education, experience, and training that demonstrates proficiency and the ability to perform the essential duties will be evaluated for equivalency to the education, competencies, and experience qualifications listed below. Bachelor’s degree from a regionally accredited institutionMinimum of five (5) years of progressively responsible experience in registration, academic records, or higher education student services operationsExperience coordinating operational workflows or staff assignments in a service environmentThorough and applied knowledge of FERPA and academic policy complianceAbility to interpret academic regulations and apply them to student casesStrong written and verbal communication skillsAbility to collaborate effectively across academic and administrative departmentsAbility to manage cyclical deadlines in a high-volume service environmentAbility to maintain confidentiality and handle sensitive student information Position-Specific Core Competencies: Customer Focus - Demonstrates ability and concern for delivering exceptional service to internal and external customers. Establishes and maintains effective relationships. Communication - Ability to carry out verbal and written directions and to effectively communicate to HFC stakeholders. Understanding and adherence to HFC policies and procedures. Collaboration - Creates a positive, team-oriented environment by working with colleagues (internal and external) and promoting a culture of collaboration and shared purpose. Demonstrates strong communication and interpersonal skills to work with diverse groups, helping to ensure clear, respectful, and effective interactions across the college community. Accountability - Holds self and others accountable for measurable, high-quality, timely, and cost- effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Attention to Detail - Thoroughness in accomplishing a task through concern for all areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently. The most successful candidate will have a career that might include the following: Experience supervising or coordinating registration or records processing workflowsExperience supporting academic standing or graduation processesExperience training staff on policy and proceduresExperience supporting appeals or exception-based processesExperience working with student information systems in a college or university environment Additional Unique Competencies All positions at Henry Ford College are also expected to demonstrate the following HFC Core Competencies: Public Service Motivation – Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.Respect – Demonstrates collaboration and teamwork; values diversity and inclusiveness; practices transparency; shows compassion and empathy; and remains engaged and committed to shared goals.Passion – Displays enthusiasm for teaching and learning; seeks diverse perspectives and ideas; creates a student-centered environment; and pursues excellence in all that we do.Ingenuity – Is agile, flexible, and responsive; pursues discovery and innovation; uses data and evidence to guide decisions; and continuously reimagines the future.Integrity – Upholds high ethical standards; maintains trust; and recognizes the impact of one’s actions on the institution and community. Essential Duties And Responsibilities Including But Not Limited To Oversees daily academic records processing and operational workflows within the Registrar’s OfficeCoordinates academic standing processes including probation, dismissal, and academic eligibility determinationsManages and oversees operational processing and data integration between the College’s student information system (Colleague) and curriculum/course scheduling management platform (Coursedog) to support accurate course scheduling, registration, and academic records processes.Manages graduation certification and commencement coordinationInterprets and applies academic policies and regulations to student cases and appealsServes as the primary operational liaison between the Registrar’s Office and academic departmentsProvides guidance and training to staff regarding procedures, regulations, and service standardsMonitors service delivery to ensure timely and accurate records administrationSupports dual enrollment and external partner records coordinationAssists in development and documentation of policies and operational proceduresParticipates in assessment and continuous improvement initiativesCoordinates operational communications to students and campus partnersPerforms other related duties as assigned, qualified or trained to perform. Additional Information While we have?attempted?to capture the core functional responsibilities in the role, the statements contained in this job announcement reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically?required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Therefore, performing?additional?job-related duties not listed above may be?required?as assigned. For applicants viewing this ad from an external site, please go to hfcc.edu/jobs to?apply.? PHYSICAL DEMANDS Physical Demands Not Applicable Occasionally: <33%/day Frequently: 34-66%/day Constantly: >66%/day Sitting X Standing X Pushing X Pulling X Climbing X Reaching X Walking X Lifting <10 lbs. X Lifting 10 lbs. to 20 lbs. X Lifting 20 lbs. to 50 lbs. X Lifting >50 lbs. X