Assistant Regional Manager

About the role

The role supports the Regional Management team with day-to-day operations of Sparrow's Active Adult 55+ communities. The Assistant Regional Manager assists with community oversight, team leadership, special projects, report preparation, financial reporting, expense approvals, lease file management, and resident feedback. They also assist with interviews and hiring decisions, prepare teams for site visits, and coordinate onboarding activities.

Responsibilities

• Assist Operations leadership and RM team with community oversight, team leadership, and special projects as assigned
• Prepare reports on portfolio performance and attend partner calls
• Oversight of financial reporting, expense approvals, sales, variance reports, lease files, and provide feedback/coaching to the teams
• Handle community member escalations and responses to resident reviews (reputation.com)
• Prepare teams for site visits (RM, leadership, partners)
• Participate in sales strategy and performance discussions
• Support interviews and hiring decisions
• Step in as needed to fill vacancies to maintain continuity of onsite operations
• Knowledgeable about the competitive landscape within the region; interface with Asset Management to provide feedback on pricing and concessions
• Coordinate onboarding activities for new hires including training on Yardi, SOX, weekly reporting, Accounting Month-end, budgeting, financial acumen
• Set up new Yardi user accounts, modify access, reset passwords, and troubleshoot user issues
• Yardi support - invoice approvals, concession updates, applicant approvals
• Support SOX compliance, delinquency reviews
• Roll out new operational processes at a regional level and capture processes and best practices in Sparrow University and/or Policy Partner
• Cover Opening Day activities and train the region

Qualifications

• A high school diploma and a minimum of 5+ years professional management experience within multifamily housing, Active Adult, or hospitality
• Experience with property management; lease-up properties preferred
• Fluent in Yardi
• Experience maintaining financial records, managing budgets, and financial reporting
• Experience developing and leading an onsite team
• Ability to travel up to 50%
• Flexibility to work nights, weekends, and/or holidays when required
• Servant leader who is purpose driven and passionate about making a difference in others’ lives; always striving to improve
• Skilled at navigating conflict, solution-oriented, agile, and adaptable
• Self-aware, proactive, accountable, and coachable
• Possesses effective communication skills with a proven ability to build collaborative partnerships
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
• Must be able to physically access all exterior and interior parts of the property and amenities; must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance

Benefits

• Best Place to Work Award Recipient
• Competitive bonus opportunities
• Generous paid time off
• Purpose-driven culture; rewarding work
• Comprehensive health, dental, vision benefits
• 401k retirement plan with robust employer match
• Milestone anniversary rewards including travel, spa retreats, home down payments, student loan payoffs, sabbaticals, and more

About Sparrow

Sparrow is at the forefront of one of the fastest-growing housing segments in the nation focused on Active Adult 55+ communities. Sparrow's mission is to create thriving communities that feel like home. Through thoughtful design, state-of-the-art construction, and highly engaged management, we help our community members build meaningful connections and lead vibrant lives. Sparrow was founded in Austin with offices now in Dallas, Phoenix, and Sarasota, and communities across the southern US.

Sparrow Partners is an Equal Opportunity Employer

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Sparrow is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.