Assistant Property Manager (The Adams and The Roselle)

About the role

Aeon is seeking an administrative and customer service professional to support the management and leasing operations at The Adams and The Roselle in Downtown Minneapolis.

Responsibilities

• Respond to resident, vendor, and management inquiries in a timely and professional manner.
• Enter and coordinate maintenance requests.
• Cook up vendor and contractor access to the property.
• Attend community meetings and assist with resident communications as directed.
• Respond to emergencies and urgent situations as needed.
• Provide onsite office support during business hours.
• Answer phones, manage mail, maintain filing systems, and order supplies.
• Maintain office equipment and assist residents with general inquiries.
• Accurately enter applicant and resident information into the property management system.
• Support day-to-day office organization and operations.
• Maintain compliance with HUD, LIHTC, and other affordable housing regulations.
• Prepare recertification notices and collect required household documentation.
• Work with Aeon's Compliance team to resolve events of noncompliance.
• Maintain accurate compliance files and records retention practices.
• Support rent collection activities, including receipts, deposits, and delinquency notices.
• Assist with lease terminations and legal processes as needed.
• Contribute to operational and financial goals through fiscally responsible decision-making.
• Support occupancy and leasing goals through daily leasing activities.
• Process applications and assist with resident retention efforts.
• Ensure marketing and leasing practices align with fair housing requirements and organizational standards.
• Conduct move-in and move-out inspections.
• Walk the property regularly to identify maintenance or safety concerns.
• Support inspection readiness and physical asset preservation efforts.
• Partner with maintenance staff to maintain high property standards.

Qualifications

• Previous property management experience or closely related detail-oriented administrative experience required.
• Experience with affordable housing programs such as Tax Credit and Project-Based Section 8 is a plus.
• Strong organizational skills with the ability to manage competing priorities.
• Experience with Yardi, Fortress, or another property management software is a plus.
• Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
• Exceptional customer service skills, with a focus on resident retention and satisfaction.
• Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long-term homelessness, and trauma is a plus.
• Ability to manage competing responsibilities, adapt quickly, and work effectively in a fast-paced, high-energy environment.
• Must be a resourceful, problem-solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
• Solid and proven work ethic with the ability to use good judgment, prioritize and execute a wide-ranging workload in a fast-paced environment.
• Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.

Benefits

Aeon offers a comprehensive benefits package that includes medical, dental, vision, life insurance, long-term disability, retirement plan, generous paid time off, and an employee assistance program.

Compensation, Hours & Location

The pay range for this position is $23-$25/hr, depending on experience and skillset. This full-time position follows a Monday – Friday schedule from 8:30am to 5:00pm. Flexibility may be required to meet the needs of the role, including occasional adjustments for resident events, community activities, meetings, or other property-related responsibilities. This is an in-person role based at the assigned properties, with occasional work at Aeon's Central Office, training facilities, or other properties as needed.