Assistant Property Manager / Leasing Consultant

About the role

The Assistant Property Manager plays a vital role in supporting the daily operations of a multifamily apartment community. This position works closely with the Property Manager to ensure effective leasing, rent collection, financial reporting, and outstanding resident service. In the Property Manager’s absence, the Assistant Manager is expected to assume full responsibility for the community’s operations.

Responsibilities

• Generate daily, weekly, and monthly reports to track leasing activity, occupancy, and financial performance.
• Maintain up-to-date and accurate resident records, including rent payments, deposits, and lease documents.
• Absorb oversight of all aspects of community operations.
• Accurately record and process all rent payments, application fees, and deposits.
• Issue late notices, track delinquent accounts, and support legal action when necessary.
• Make daily bank deposits and maintain all required financial records in accordance with company procedures.
• Greet prospective residents, provide community tours, and complete leasing paperwork.
• Process renewals, move-ins, and move-outs in accordance with TAA lease requirements.
• Support marketing and outreach initiatives and conduct local market surveys to ensure competitiveness.
• Foster a resident-first culture by addressing inquiries and resolving concerns in a timely and professional manner.
• Conduct move-in and move-out inspections and assist in retention efforts by promoting a positive living experience.
• Accept and process service requests, coordinating with maintenance for timely resolution.
• Maintain organized lease files, service requests, and reports.
• Ensure compliance with Fair Housing, ADA, and other local, state, and federal housing regulations.
• Complete all required training modules (including Grace Hill) within designated timeframes.
• Participate in ongoing development opportunities and assist in onboarding new team members.

Requirements

• Minimum 1 year of experience in multifamily property management or leasing required.
• Working knowledge of property management software (OneSite/Yardi) and Microsoft Office Suite.
• Familiarity with state’s lease documents, Fair Housing laws, and Property Code.
• Strong attention to detail, time management, and organizational skills.
• Excellent verbal and written communication and customer service abilities.
• Ability to work in a fast-paced, team-oriented environment with flexibility and professionalism.

Qualifications

• Ability to walk the property regularly, inspect apartments, climb stairs, and perform general physical tasks.
• Must possess a valid driver’s license, automobile insurance, and access to reliable transportation.
• Frequent physical activities include standing, walking, bending, lifting up to 25 lbs., and operating standard office equipment.

Skills

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Knowledge of property management software and Microsoft Office Suite.
• Familiarity with Fair Housing laws and state lease documents.

Benefits

• Comprehensive benefits package including low-cost health, dental, and vision insurance, life and disability coverage, critical illness, accident, hospital indemnity, employee assistance program, financial planning resources, and employer-matched 401(k) plan.
• Paid time off, paid holidays, birthday leave, work anniversary leave.

Pay

This is a full-time, on-site position at the assigned apartment community. Weekend availability may be required to meet staffing needs or address emergencies.

Schedule

This is a full-time, on-site position at the assigned apartment community. Weekend availability may be required to meet staffing needs or address emergencies.

Additional Information

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.