Assistant Property Manager I - Norfolk Pointe

Responsibilities

• Bookkeeping of the community, including paying bills, creating and receiving purchase orders, change orders, processing of A/P, A/R, delinquencies, collections, and invoicing.
• Assisting the District Manager with the community budget and achievement of operational and financial goals.
• Assisting with various duties, including training, coaching and supervision of office staff.
• Collection of outstanding rents, prepares and sends delinquency and balance due letters to residents.
• Maintaining accurate records of all bookkeeping transactions; adjusts ledgers, prepares/reconciles delinquency reports, verifies/adjusts BAH, and submits write-off packages.
• Providing constant vendor/contractor communications concerning billing and invoicing.
• Promoting positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assisting and mentoring Customer Service Representatives and other office staff with duties and resident relations.
• Performing various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
• Composing and distributing of correspondence/notices (rent collections, violation notices, reminders, community events, etc.).
• Participating in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure the community is well maintained according to LMH’s quality standards.
• Participating and attending various department or regional meetings, seminars, or work-related events.
• Operating a company or personal vehicle to travel to various locations for work purposes.

Qualifications

• Position requires 2 or more years of residential property management or administrative/bookkeeping experience.
• Proficiency and working knowledge of personal computers, keyboard, Internet search and email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Fair Housing certification, if not certified, must be obtained within 2 weeks of employment.
• Effective communication and interaction with management team, military partners, co-workers, vendors or residents sufficient to exchange or convey information and to give and receive work direction.
• Strong customer service and interpersonal skills.
• Ability to multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Must possess a valid driver's license.
• Able to operate a company or personal vehicle or electrical cart.
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
• Able to travel to other regional locations for work, training, meetings and other work-related activities.