Assistant Property Manager

Responsibilities

• Work with prospects to learn about our communities.
• Answer internet leads, phone calls, schedule appointments, and take prospects on tours.
• Process leasing applications, prepare lease paperwork, request security deposits, and assist with signing leases.
• Provide excellent customer service to residents, addressing their needs such as renewals, notices to vacate, early terminations, pet additions, apartment transfers, and account inquiries.
• Collaborate with maintenance staff to confirm apartment conditions, address maintenance needs, and follow up with residents.
• Assist with move-in procedures and ensure a positive experience for new residents.
• Handle move-out processes, including security deposit dispositions, and follow up on any outstanding balances.
• Organize and execute resident activities, including planning, preparation, and hosting events.
• Support the Property Manager by assisting with training sessions, goal achievement, and other duties as needed.

Qualifications

• Strong communication skills, including active listening and warm, confident interactions both in person and in writing.
• A customer-first mindset, with a passion for helping people and resolving issues, especially in challenging situations.
• A positive energy and enthusiastic attitude, showing up each day with a can-do spirit.
• A team-oriented approach, willing to contribute to team success and beyond your job description.
• Motivation and drive to achieve goals, being organized and goal-oriented.
• Adaptability to handle interruptions, shifting priorities, and fast-paced environments.
• Initiative to take on tasks, whether they are within your job description or not.