Assistant Property Manager

Responsibilities

• Coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Aids in the development and implementation of resident services programming
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
• Manages property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
• Notifies residents of all issues affecting their tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
• Assists Property Manager with maintaining building security measures, documenting incidents, and sending proper notification to management, owners, and insurance carriers
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Processes all property expenditures for Property Manager’s approval
• Maintains journal of administrative, facility-related, and market-driven property issues and concerns
• Leads tours of property, showing vacant units and marketing property amenities
• Tracks and follows up with all referrals, walk-ins, and phone inquiries
• Develops and maintains reference book detailing property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions
• Prepares leasing checklist and package which includes all required forms, deposits, schedules, and information
• Reviews and screens all applications for Property Manager’s approval
• Maintains property’s filing system including tenant, applicant, accounting, and vendor and contract files
• Maintains deposit and rental collections
• Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Monitors landlord-tenant relations and mediates disputes when necessary
• Responds to resident concerns and complaints
• Counsels residents and provides referrals to appropriate agencies
• Utilizes maintenance software program to enter in and track work orders
• Inspects apartments for move-in/out condition and turnover status
• Aids Property Manager with conducting and documenting annual unit inspections and annual recertification of residents
• Aids Property Manager with reassessing property and completing competitive marketing analysis
• Orders office supplies
• Maintains regular daily office hours ensuring adequate coverage on weekends and holidays
• Maintains strict adherence to invoice approval policy

Qualifications

• High School Diploma or equivalent
• Bachelor’s Degree preferred
• 2 or more years’ experience in multi-family property management
• Experience with Low Income Housing Tax Credit Program and/or Hope 6 preferred
• Knowledge of HUD programs including but not limited to HOPE 6 and project-based Section 8
• Proficiency in Yardi
• Proficiency in Microsoft Windows, including Microsoft Excel and Outlook
• Excellent customer service skills
• Valid driver’s license, insured vehicle, and ability to travel (between properties)