Assistant Property Manager

Description

We are seeking a highly motivated Assistant Property Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve. The Assistant Property Manager role is specifically accountable for resident services (including the renewals and move out processes) and accounts receivable, while assisting the Property Manager in other areas as needed.

What will you do?

• Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
• Handle daily operations including answering calls, scheduling appointments, greeting visitors, showing residences to prospective residents and any necessary paperwork, filing, etc.
• Aid the Property Manager in setting market rents, conducting market research, defining leasing goals and running the renewal process
• Supervise turnover including obtaining bids from subcontractors, supervising turnover process, assist in hiring staff for turnover, and manage small renovation projects
• Manage resident accounting tasks such as rent collection, posting rent and preparing deposits
• Apply established sales and marketing strategies to increase property traffic, maintain closing ratios and meet or exceed budgeted occupancy
• Handle maintenance requests and follow up with residents to confirm completion
• Have a thorough knowledge of lease terms, specifications and policies
• Learn, audit, and ensure team’s compliance with all Fair Housing Laws including local, state and federal housing regulations
• Afford oversight of any on-site staff and the relevant departments (leasing and maintenance)
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay
• Additional monthly or quarterly incentive pay for meeting goals and supporting property performance
• Medical, Dental, Vision, and Life Insurance
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts
• 401(k) Retirement Plan with Match
• Paid Vacation, Sick Leave, and Holiday Pay
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

• At least 3 years of customer service experience
• At least 1 year in property management or real estate, preferred
• A High School Diploma or GED (Undergraduate Degree preferred)
• Proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Superior attention to detail, high energy and positive attitude
• Excellent interpersonal, written and verbal communication skills
• An ability to give and receive real-time feedback with a positive mindset
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some Additional Things You Will Need

• Valid driver’s license and dependable transportation. Limited in-town usage of personal vehicle for errands and property visits required with any out-of-county personal mileage reimbursed at the Federal rate
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Serve as one of the emergency contacts for the community
• Ability to perform the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver resident communications and show properties