Assistant Property Director

About the Role

The Assistant Property Director must balance world-class customer service with managing the financial aspects to run a successful property. While mentoring and advising the Leasing Teammates, you will drive and retain revenue for the property and motivate the team to do the same. You will coordinate all move-ins, move-outs, and monthly reporting for the property.

Responsibilities

• Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events
• Assist the Property Director with compiling reports, resident feedback, and market research or any other reporting as needed
• Ensure leasing packets and legal documents are completed accurately
• Work with the property management team to develop and implement sales and marketing strategies and goals for the community
• Maintain thorough product knowledge, area knowledge, and market knowledge of the community and major competition through site visits/tours and telephone surveys
• Conduct site tours, effectively sell to prospects, and lease apartments (including transporting and showing prospects around the community, amenities, model apartments, and available units)
• Oversee and prepare all lease-related paperwork in an accurate and timely manner
• Assist with day-to-day operations and manage deposits of rent payments
• Work with the Property Director to direct the on-site team to ensure apartments are ready for move-in and maintained satisfactorily
• Oversee and maintain company Royal Service standards
• Respond to resident requests and work to minimize and resolve resident issues, ensuring follow-through and customer satisfaction
• Oversee and follow established policies and procedures regarding applicant qualifications, screening, and acceptance for residency
• Inspect units on move-in day to ensure readiness and assist with planning and hosting resident parties and functions
• Maximize resident renewals with proactive customer service and oversee the property lease renewal program
• Assist and/or manage scheduling of work, including vacations, holidays, and after-hours emergency coverage
• Understand and utilize Crown Residential’s lead management system, resident portal, and all other property management software
• Monitor, document, and follow up with all customers professionally and timely while informing the Property Director and Leadership when appropriate
• Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle
• Manage online reviews, monitor/update social media accounts, and post to classifieds or other internet-based marketing tools
• Process all Statements of Deposit Accounting within the timeframe outlined by policy
• Make recommendations and modifications regarding property performance and business needs
• Perform any other assigned tasks or duties

Requirements

• High school diploma or equivalent (required)
• Associates or Bachelor’s degree (preferred)
• Minimum of 2 years’ previous experience in multi-family, sales, retail, hospitality, property management, or a related field
• Prior office experience in residential or retail sales
• Excellent written and oral communication skills
• National Apartment Leasing Professional (NALP) certification (preferred)

Skills

• Excellent customer service skills
• Exemplary customer relations and communication (in-person, phone, and email)
• Ability to operate basic office equipment (copiers, fax machines, filing cabinets) and perform data entry
• Thorough knowledge of the competitive market and surrounding amenities
• Ability to work through difficult situations while maintaining positive interactions with prospects, teammates, contractors, and vendors
• Basic bookkeeping knowledge and intermediate mathematical skills
• Proficiency in Excel, Word, and PowerPoint
• Strong attention to detail and follow-up ability
• Ability to work a flexible schedule, including weekends and in excess of 40 hours per week
• Consistent, regular, and in-person attendance during assigned hours