Assistant Project Manager

About the role

This position involves managing disaster restoration projects, ensuring quality control, and interacting with customers and adjusters.

Responsibilities

• Retrieves work orders and loads necessary equipment and supplies onto trucks
• Completes assigned jobs according to company processes and carrier standards
• Maintains quality control and manages technicians assigned to jobs
• Daily monitoring and required activities on active jobs
• Explains job processes to customers and provides them with printed materials
• Interfaces with adjusters in person, over the phone, and virtually
• Completes sketch and scope sheets for estimates
• Inspects jobs after completion and obtains customer signatures for approval
• Resolves customer issues and communicates with key company staff
• Prepares and reviews documentation, including notes, photos, and customer signatures
• May train new technicians or key operational team members
• Ensures safety standards are followed during all active jobs

Requirements

• Valid Drivers’ License and satisfactory driving record
• Strong verbal and written communication skills
• Ability to prioritize activities and meet deadlines
• Experience with entering data using a tablet or mobile phone
• Read and follow product label usage instructions
• High school graduate or equivalent

Qualifications

• Knowledge of disaster restoration or construction industry
• Proficient with using mobile software to enter data
• Experience with using Xactimate (preferred but not required)
• Experience in training and managing others
• Strong problem-solving skills
• Certifications preferred but not required: ASD, FSRT, OCT, WRT
• Ability to move up to 70 pounds often, stand and walk for extended periods, and perform tasks requiring lifting, carrying, pushing, pulling, squatting, crawling, and crouching
• Exposure to various indoor and outdoor working conditions, including changes in temperature

Skills

• Strong verbal and written communication skills
• Role model customer service expectations with home owners, adjusters, vendors, etc.

Benefits

Includes benefits offered by the franchisee, which may vary.

Pay

Details on pay will be provided by the franchisee.

Schedule

Details on schedule will be provided by the franchisee.

Benefits

Details on benefits will be provided by the franchisee.

ServiceMaster

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. Join us to be part of a talented network of employees with a shared vision.

Environment

Our environment is a diverse community where successful people work together to achieve common goals.

Contact Information

If you already have a resume on Indeed, please submit it directly to the franchisee. For all other inquiries about employment at this franchisee, contact the franchise location directly.