Assistant Project Manager

About RLL

RLL® —the OG in the resident liability waiver space — is the premier solution in the multifamily industry for managing risks associated with accidental, resident caused damage, providing protection for property owners for over 15 years. We help property owners minimize risk and maximize profits and net operating income.

Description

Position Summary: The Assistant Program Manager supports the day-to-day administration and compliance of the Rrenters Iinsurance compliance program at RLL. This role serves as a key liaison between property managers, residents, and internal operations, ensuring renters insurance policies are properly collected, reviewed, entered, and tracked for compliance.

• This is a customer-facing, detail-oriented role ideal for someone with insurance account management or customer service experience who enjoys reviewing documentation, answering questions, and ensuring policies meet program requirements.

Key Responsibilities

• Renters Insurance Program Support
• - Collect, review, and validate renters' insurance policies submitted by residents.
• - Partner with property management teams to review coverage requirements and resolve policy issues.
• - Ensure policies meet program and compliance standards.
• Compliance & Data Management
• - Track renters' insurance compliance across properties and residents.
• - Enter, update, and maintain policy data accurately within RLL's proprietary system.
• - Support audits and reporting related to renters' insurance compliance.
• Customer & Property Manager Support
• - Serve as a point of contact for resident questions related to renters' insurance requirements.
• - Field and resolve issues related to policy documentation, coverage discrepancies, or system questions.
• - Communicate clearly and professionally with residents, property managers, and internal stakeholders.
• - Utilize automated communication tools within the RLL system to manage outreach and follow-ups.
• Operational Support
• - Collaborate closely with the Executive Director of Operations and broader operations team.
• - Assist with process improvements, documentation, and workflow enhancements as needed.

Required Qualifications

• Active Property & Casualty (P&C) insurance license (required).
• 1–3 years of experience in an insurance-related role such as:
• - Account Management
• - Customer Service Representative (CSR) at an insurance agency
• - Insurance operations or policy administration
• Experience reviewing insurance policies and related documentation.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Comfort working in systems, entering data, and managing documentation.

Preferred Qualifications

• Experience working with renters' insurance or personal lines.
• Familiarity with compliance tracking or insurance program administration.
• Experience supporting customers or residents in a service-oriented environment.
• Prior experience working with automated communication tools or proprietary systems.
• A degree related to Insurance or Project Management can substitute for experience.

Skills & Competencies

• Detail-oriented and analytical
• Customer-focused and service-driven
• Strong follow-up and problem-solving skills
• Ability to manage multiple tasks and deadlines
• Comfortable working cross-functionally with internal teams and external partners

Benefits & Work Environment

DOXA Insurance offers a dynamic work environment, Full Benefits + 401k; RLL offers the opportunity to represent a proven, high-demand solution backed by an A+ AM Best Rated Carrier, and a fun, collaborative, supportive team environment.