Assistant Program Supervisor - Feasterville and West Tabor Rd, PA

About the role

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture; supports and reinforces Crossroads policies and procedures.

Responsibilities

• Assists Program Supervisor with the achievement of Crossroads 4 main KPIs: Census, Attrition, EBITDA and NPS
• Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
• Partners with Program Supervisor in conducting interviews for open positions
• Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
• Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
• Creates schedules and approves timecards for teammates at assigned centers
• Performs front office responsibilities, including but not limited to check-in and check-out, vitals and urine toxicology
• Ensure labs are completed in a timely manner and sent to the appropriate lab
• Reconciliation of payments and transportation of deposits to bank
• Primary point of contact for all patient concerns and escalation to Program Supervisor
• Maintaining patient insurance information and facilitate conversations regarding insurance concerns
• Ordering and maintaining all supplies for assigned center(s)
• Communicate necessary changes with team and ensure changes are implemented timely and effectively
• Complete and facilitate performance evaluations with the assistance of the Program Supervisor
• Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
• Available and onsite during hours of center operations
• Assists Support Departments as needed

Qualifications

• Preference given to candidates with experience working in an Office Based Opioid Treatment program and with supervisory experience
• Experience working with individuals with substance abuse or mental health
• The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements
• High school Diploma or GED required

Schedule

Position requires local travel to clinics in Feasterville and Philadelphia (West Tabor Road). Hours can vary and may range from 6:30 AM – 9:00 PM and may also include some weekend hours.

Benefits

• Have a daily impact on many lives
• Excellent training if you are new to this field
• Mileage reimbursement (if applicable): Crossroads matches the current IRS mileage reimbursement rate
• Community events that promote belonging and education, including but not limited to community cookouts, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events
• Opportunity to save lives every day

Pay and benefits

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesting period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees