Assistant Program Manager

This position will replace an existing team member who is being promoted to Program Manager. Join ServiceSource, an organization that champions people with disabilities, and make an impact by driving innovation, embracing change, and strengthening communities.

About the role

Responsible for assisting in carrying out procurement and planning functions at the Cinder Bed Road location. Assists in purchasing commodity products, equipment, and supplies. Supports all aspects of daily order management and helps solve complex problems with innovation and ingenuity.

Responsibilities

• Manage the day-to-day production operation and requirements of current projects by monitoring pickups/deliveries, daily throughput, and productivity levels for all assigned staff.
• Meet or exceed all budget and financial objectives for assigned programs by aggressively pushing for favorable pricing and delivery of items.
• Meet or exceed all delivery timetables by coordinating material delivery and set-up/installation; assist with emergency deliveries.
• Meet or exceed all requests for information by providing timely reporting on material planning, open order, metrics, etc.
• Meet all requests for Customer Service assistance in a timely and efficient way: order processing, quotes, sample requests, returns, billing resolution.
• Maintain updated pricing on all purchased items.
• Assist in repricing of FRSS and CAPCA kits on the Federal Procurement List.
• Research and obtain new business for the Supply Division.
• Consult with customer production lines and manufacturing groups to understand demand forecasts; schedule material lots and review pricing.
• Serve as a liaison between the customer and supplier for product sourcing.
• Enter inventory, purchasing, and QC data into Fishbowl or other applicable 3PL and customer systems; assist in 3rd party vendor and item set-up.
• Assist in qualifying new suppliers.
• Change Notification compliance: update engineering change orders, part number updates, and add/delete materials as needed.
• Liaison for customer to negotiate pricing with customers and non-suppliers seeking beneficial supplier agreements.
• Provide reporting on material planning, open order, metrics, etc.
• Work closely with MARCORSYSCOM and customers on product delivery and pricing.
• Manage and maintain inventory at Cinder Bed Road location and any other assigned warehouses.
• Assist in completing quarterly inventory audits.
• Perform other responsibilities as assigned.

Requirements

• Bachelor’s degree in business, social services, or related field preferred. High school diploma with 5 years’ experience may be substituted for bachelor’s degree.
• Two (2) years of related experience working with disabilities required.
• Inventory Management experience is required.
• Experience using Fishbowl inventory management is desired.
• Experience with procuring medical supplies preferred, preferably working with medical components.
• Custodial experience and/or knowledge in the use of commercial cleaning solutions.
• Knowledge of Medicaid Waiver documentation requirements and regulations.

Skills

• Ability to relate well to people at all levels of an organization.
• Advanced proficiency in Microsoft Office skills, and the ability to become familiar with corporate-specific programs and software such as ZOOM and Microsoft Teams.
• Ability to solve practical problems and adapt to new information and guidance quickly.
• Excellent verbal and written communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.
• Ability to work independently and as part of a team.
• Excellent customer service skills (phone and in person).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear.
• The employee is occasionally required to walk and sit.
• The employee may occasionally lift or move products and supplies, up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually quiet.

Benefits

For benefit-eligible employees, ServiceSource offers a comprehensive benefit program, including:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan with dollar-for-dollar company matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts for healthcare and dependent care expenses.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• Generous paid time-off program with benefits increasing based on tenure.