Assistant Program Manager

About the role

The Assistant Program Manager of Adult Traditional Case Management (APMOATCM) is tasked with providing leadership, structure, and operational oversight to case management staff while ensuring the effective delivery of services within the program.

Responsibilities

• Provide operational leadership for Adult Traditional Case Management, including oversight of daily operations, facilitation of team and treatment planning meetings, and coordination of services to meet evolving client needs.
• Ensure staff performance and productivity, including supervision of caseload management, enforcement of productivity standards, and oversight of timely, accurate documentation in alignment with agency requirements.
• Maintain program quality and compliance by completing clinical audits, peer reviews, staff evaluations, and required approvals (timecards, mileage), ensuring adherence to organizational standards.
• Support program continuity through regular in-office presence and availability to provide operational coverage as needed.
• Oversee ongoing client assessment and monitoring, ensuring effective symptom management and support toward improved functioning.
• Provide and coordinate crisis intervention services to address acute client needs.
• Coach and mentor staff to strengthen performance in time management, productivity, complex case management, and crisis response.
• Promote client-centered care by facilitating access to community resources, coordinating services, and advocating across providers.
• Deliver and support CPST services, including development of collaborative treatment plans and interventions that promote recovery, self-sufficiency, and community integration.
• Maintain required productivity standards, including a minimum of 540 monthly billable minutes (10% requirement).
• Ensure documentation excellence, achieving at least a 90% average on clinical record reviews and meeting all required timelines for service notes, plans, updates, and compliance documentation.
• Oversee required assessments and reporting, including BASIS-24, Perception of Care surveys, discharge summaries, and incident reports.
• Maintain accurate clinical records in accordance with the Clinical Records Manual and regulatory standards.
• Demonstrate proficiency in agency systems and actively participate in required meetings, case reviews, and team communications.

Qualifications

• Experience providing case management to adults with severe and persistent mental illness and dual diagnosed populations.
• A Bachelor’s degree in counseling, social work, human services or a related field or an Associate’s degree in human services or a related field with at least 3 years of experience working in the field.