Assistant Program Manager

Primary Objective of Position

The Assistant Program Manager is responsible for general oversight of supportive services provided to participants with the goal of increasing their ability to manage the domains of independent living. The Assistant Program Manager's main areas of focus will be providing and coordinating efforts for on-site life skills services to participants onsite.

Major Areas of Accountability

• Provide supportive services to address issues and barriers that negatively impact progress toward goals.
• May be responsible for supervising staff.
• Monitor for warning signs of crisis and respond accordingly.
• Outreach to tenants through regular home visits and telephone contacts, providing a “listening ear” one-on-one to all tenants.
• Complete monthly newsletters describing the available social and supportive services offered on-site and off-site, including a calendar reflecting the time and location of such services.
• Research and maintain information on community resources for outreach, mental health, healthcare, benefits, education, employment assistance and other support services.
• Provide advocacy, onsite case management services and linkage to residents as needed.
• Schedule and facilitate staff and case conferencing meetings with onsite partners and property management.
• Maintain effective relations and coordinate services between community supports, service providers and property management.
• Cookordinate resources between onsite agency partners to support residents with appropriate interventions and engagement opportunities.
• Provide a positive atmosphere for the residents and promote community engagement.
• Plan and coordinate Health and Wellness events and community building activities yearly.
• Provide onsite life skills training and reinforcement to residents.
• Collect and complete timely and accurate record keeping, documentation and reporting into multiple resident database systems.
• Document resident participation in services and track progress of resident goals.
• Maintain effective tenant rosters that show entry-exits for relevant properties.
• Maintain compliance records for assigned properties.
• Complete all necessary documentation including intake assessment paperwork, living skills inventory, treatment plans, strengths assessment, outcome measures referral forms and progress notes for all new and existing residents.
• Manage budget and expenses for assigned properties.
• Attend community events, meetings and networking opportunities as assigned.
• In collaboration with Program Manager, identify and address areas of improvement related to onsite service delivery and gaps in housing supports.
• Participate in supervision, training and retention of onsite volunteers.
• Other duties as assigned.

Level of Education, Experience and Skill Set

• Bachelor’s degree preferred; or equivalent experience serving homeless individuals
• Over 21 years of age
• Experience working with individuals experiencing chronic homelessness and mental health challenges
• Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models
• Ability to interact in a culturally diverse community
• Ability to work effectively in an interdisciplinary team setting
• Valid California driver’s license and availability of an insured vehicle

Physical Demands

• The Assistant Program Manager is required to talk and hear.
• The employee is often required to sit and use their hands and fingers to handle or feel.
• The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.
• Vision abilities required by this job include close and far vision.
• Ability to operate a computer keyboard, and lift files and reports.
• Exposure to glare from a computer.

Job Includes

• Some evening and weekend hours
• Travel throughout California