Assistant Program Manager

About the role

The Assistant Program Manager assists in therapeutic programming and reports directly to the Programs Manager. The role involves advocating for clients and staff, ensuring high-quality care, and managing staff.

Responsibilities

• Provides shift planning, coaching, and decision-making support for staff on duty, consistent with CARE principles.
• Affords assistance in interviews, selects, supervises, and completes performance evaluations for Youth Care Workers assigned to the cottage.
• Collaborates with Program Managers to address performance issues, including recommending disciplinary actions to the Director of Residential Services.
• Completes Medicaid documentation as required by the agency and oversees staff in completing Medicaid paperwork.
• Models and coaches a strong work ethic, focusing on quality care for children.
• Builds trust and relationships with staff, peers, and stakeholders.
• Ensures ongoing communication among youth care staff and other members of the residential team, including therapists, recreational, and administrative staff.
• Identifies staff development needs and recommends or requires on-going training for cottage staff.
• Contributes to treatment planning and coordinates the implementation of treatment plans for residents in the cottage.
• Consults with therapists regarding behavioral management problems, adjusting treatment plans as necessary.
• Reviews incidents involving restraints or timeouts, identifying patterns and developing strategies to reduce such episodes.
• Assists with restraints if needed, adhering to best practices.
• Guarantees the completion of required records and reports, including client summaries, incident reports, workers compensation reports, and other administrative and treatment summaries.
• Requests training for staff if needed.
• Assumes on-call status as required.
• Performs other related tasks as directed by the Program Manager.

Requirements

• Possess and retain a valid Illinois driver’s license.
• Show strong organizational and time management skills.
• Show excellent interpersonal skills.
• Show excellent oral and written communication skills.
• Be able to direct services in a manner that appreciates the cultural background, heritage, and identity of the clients.
• Have a Bachelor’s Degree in the human service field with 2 years of experience, or equivalent combination of education and experience preferred.
• Complete CARE and TCI training upon hire and demonstrate ongoing application of these principles in job performance.
• Pass the written test annually and the physical test every six months (if applicable).