Assistant Program Manager

About the role

The Assistant Program Manager assists in therapeutic programming and reports directly to the Programs Manager. The role involves advocating for clients and staff, ensuring high-quality care, and participating in various aspects of residential care.

Responsibilities

• Provides shift planning, coaching, and decision-making support for staff on duty, consistent with CARE principles.
• Affords assistance in interviews, selects, supervises, and completes performance evaluations for Youth Care Workers assigned to the cottage.
• Collaborates with Program Managers to address performance issues, including recommending disciplinary actions to the Director of Residential Services.
• Completes Medicaid documentation as required by the agency and oversees staff in completing Medicaid paperwork.
• Models and coaches a strong work ethic, focusing on quality care for children.
• Builds trust and relationships with staff, peers, and stakeholders, ensuring ongoing communication among youth care staff and the residential team.
• Identifies staff development needs and recommends or requires on-going training for cottage staff.
• Participates in treatment planning and coordinates the implementation of treatment plans for residents in the cottage.
• Consults with therapists regarding behavioral management problems, adjusting treatment plans as necessary.
• Reviews incidents involving restraints or timeouts, identifying patterns and developing strategies to reduce such episodes.
• Assists with restraints if needed, demonstrating best practices.
• Ensures required records and reports are completed, including client summaries, incident reports, workers compensation reports, and other administrative and treatment summaries.
• Submits maintenance requests as needed.
• Assures a hygienic environment throughout the cottage.
• Develops the cottage budget; monitors expenses and minimizes budget variances.
• Ensures compliance with and documentation of Medicaid requirements by assigned staff.
• Requests training for staff if needed.

Requirements

• Possess and retain a valid Illinois driver’s license.
• Show strong organizational and time management skills.
• Show excellent interpersonal skills.
• Show excellent oral and written communication skills.
• Must be able to direct services in a manner that reflects appreciation for the cultural background, heritage, and identity of the clients.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and provide proof of automobile insurance.
• Education and/or experience: Bachelor’s Degree in the human service field with 2 years of experience; or equivalent combination of education and experience preferred.

Qualifications

• Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire.
• Ongoing application of CARE and TCI principles drives company culture and is essential to job performance.

Benefits

• Medical insurance with company-funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Voluntary supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts