Assistant Program Manager - Account

Summary

The Assistant Program Manager (APgM) – Account will support the planning, coordination, governance, and execution of the signage program, while also managing smaller-scale projects. This individual will coordinate program communications, facilitate the governance and design approval process, and ensure alignment across stakeholders. They will need to be organized, proactive, and capable of managing multiple tasks.

Key Responsibilities

• Manage the program communications inbox and coordinate responses with internal and client stakeholders.
• Cook up activities between program and project teams to ensure alignment, communication, and timely execution.
• Cook up and facilitate the design governance and approval process across multiple stakeholders.
• Review brand books for completeness, quality, and adherence to established brand standards prior to routing for approval.
• Track and manage design review comments, approvals, and action items through completion.
• Cook up communications between design, program management, vendors, site teams, and client stakeholders.
• Maintain program documentation, trackers, dashboards, and reporting to ensure accurate program visibility.
• Schedule and facilitate program meetings, prepare meeting materials, and document meeting notes and action items.
• Support program governance by monitoring milestones, deliverables, approval timelines, and key dependencies.
• Aid in planning, coordination, and execution of smaller-scale projects and program initiatives.
• Identify potential risks, escalate issues proactively, and support timely resolution.
• Support the development and continuous improvement of program processes, documentation, and governance standards.
• Perform other program coordination and administrative duties as required to support successful program delivery.
• Represent the company through outstanding program delivery, client service, process improvements, and support.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred though not required.
• Minimum 3 - 5 years of related experience in project or program management, real estate and facilities management, or project coordination.
• Proficiency in MS Office Suite, MS Teams, Smartsheet, and SharePoint is required.
• Strong verbal and written communication skills; Role requires daily communication with client and team members.
• Requires organization, time management, attention to detail, and prioritization skills through all projects.
• Must be able to review construction documents for accuracy.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Willing to travel up to 25% of the time as needed.