Assistant Program Director-Broadway Women's Shelter

Position: Assistant Program Director

Reports To: Vice President

Location: Broadway House Women’s Shelter

About the Role

Maintain professional relationships with clients and client confidentiality.

Clearly communicate both CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff.

Ensure that all contractual goals, targets, and performance outcomes are met on a monthly/cycle basis.

Effectively plan and develop facility and maintenance and operation systems to ensure effective delivery of services.

Develop and implement procedures for measuring and documenting appropriate facility and shelter operations.

Ensure that all shelters meet all regulatory compliance (i.e.-health, DHS, OTDA, Callahan, RSRI, safety, and fire department).

Responsibilities

• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
• Collaborate with facilities director to ensure inventory and oversight of warehouse management of storage facility and ensure safety and security of people and items contained within.
• Implement and manage a work order system for tracking facilities needs and ensuring completion in a timely and cost-effective manner.
• Make recommendations to the appropriate management staff regarding organizational policies, procedures, and protocols.
• Represent CAMBA at funder/outside agency/community meetings as requested, and with public officials and other non-organizations to recommend program and policy improvement.
• Ensure the accuracy and timeliness of weekly/monthly/quarterly/semester/annual reports and statistical information for both CAMBA management and funder use.
• Collaborate with staff in the implementation of Enginuity and inventory databases and ensure the collection of statistical information and tracking results.
• Analyze program and demographic data to make programmatic improvements.
• Prepare, document and analyze all shelter operating expenditures related to client supplies and building maintenance to ensure cost containment and contract compliance.
• Communicate with peers on issues related to client progress and best program practices.
• Aid in the preparation of proposals and the negotiation of contracts.
• Confer with the appropriate Vice President/Senior Vice-President/Executive Vice-President regarding programmatic and personnel issues.
• Immediately report to the appropriate Vice President of any monitoring visits or funders’ events; significant events; any incidents that might subject CAMBA to liability.
• Aid in the preparation of performance appraisals for direct reporting staff as needed.
• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Program Manager, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal care items, etc.).
• Plan and organize program activities to maximize program contract's goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Develop program content to address residents needs related to ADL, Time Management, Critical Thinking, shelter rules and regulations.
• Plan, coordinate and facilitate social/peer support and ADL events.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
• Review and sign time sheets.
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Program Manager/Program Director any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly, and monthly reports.

Qualifications

Master’s degree in Social Work, Public Administration, Business Administration, or related field.

Minimum of 3 years of relevant experience in program management, preferably in a shelter setting.

Experience working with diverse populations and understanding of the challenges faced by low-income individuals and families.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite.

Valid driver’s license and reliable transportation.